Kent Eye Clinic

Reviews

• RP

  Richard Peyser

  Sep 30, 2026
  5.0
  excellent service. Very carefully filled the prescription for new glasses. The optician services by Serena was exceptional. Thank you.
• JW

  Joan Wally

  Sep 17, 2026
  5.0
  All the staff were friendly, welcoming, and accommodating. I never felt uncomfortable or less valued. I especially appreciated the young lady who assisted me with my insurance. She was very helpful, patient, and made the process much easier. Thank you for the great service!
• SL

  Savanna Lake

  Sep 9, 2026
  3.0
  The optometrist/clinical side of Kent Eye Clinic was stellar. This review is specifically about the optical shop that sells the glasses. I received only a very slight prescription change in one eye and decided to buy a pair of pink frames from their optical shop instead of my usual Warby Parker. My husband bought glasses as well. At our second appointment, his glasses were fine, but mine were extremely blurry. I told Serena Diaz something was wrong. She took my new glasses and my old pair into the back, then returned and assured me she had checked them and the prescription was “spot on.” I trusted that and spent the next three days with a blinding headache trying to adjust. Eventually I tried putting the glasses on upside down — and suddenly I could see perfectly. The lenses had been installed in the wrong eyes. Even after explaining this, I had to schedule a third appointment rather than simply dropping them off. Another employee corrected the lenses, but the process left visible notches/cuts in them because the frames are rimless along the bottom. That required a fourth appointment. Serena told me remaking them would use my one-time warranty, even though the damage resulted from their mistake. She specifically asked whether I wanted just the lenses or the entire pair remade. I said the entire pair, because the frames no longer fit correctly after being taken apart. She also gave me the option to keep the defective pair while I waited. At my fifth appointment, Serena Diaz told me she only had replacement lenses and asked where my original frames were. When I questioned why I needed to return the glasses, she yelled across the waiting room: “THAT’S WHAT A WARRANTY IS! OTHERWISE YOU’D HAVE TWO PERFECTLY GOOD PAIRS OF GLASSES FOR FREE.” Except I did not have two perfectly good pairs. I had one pair their shop had assembled incorrectly and then damaged while fixing. I returned 15 minutes later with the frames and was then told by a shop worker that the replacement frames Serena Diaz said would be available were actually not in stock and had to be ordered. Two days later, I was called to schedule my sixth appointment but they wouldn’t have openings for a week. By then, more than a month had passed, so before leaving for vacation I ordered another pair from Warby Parker. Those arrived perfectly made in five days without rush shipping. At my sixth appointment, I finally received the remade glasses — again from another employee, because Serena Diaz did not come out or speak with me. So after six appointments, more than a month, lenses installed in the wrong eyes, damaged lenses, my warranty being used to correct their mistake, contradictory information, and being yelled at in the waiting room, I finally received the glasses I originally paid for and now I don’t even want to wear them because I feel so gross and scammed by the whole situation. The optometrist was excellent. I would absolutely not purchase glasses from the optical shop again.
• KO

  Ken Osage

  Sep 3, 2026
  5.0
  The Dr was great. He definitely took the time to consider all of my vision needs. As for glasses... they were eager to make certain I received the product I expected. Start to finish the care was individualized and professional... They set a high standard.
• TO

  Tessa Osterhage

  Aug 28, 2026
  5.0
  Dr. Tina was fantastic! As my first female eye doctor, I was immediately put at ease by her friendly and knowledgeable approach. She took great care of me and made the whole experience comfortable and professional. I also had a great experience with Timar when ordering contacts. She patiently answered all my questions, helped me understand the process, and handled my frustration about discontinued contacts with such professionalism and kindness. Highly recommend!