Safeway Pharmacy

Reviews

• AP

  Anna Perkins

  2 days ago
  1.0
  We are currently traveling over 700 miles from home, and my husband accidentally left his migraine medication behind. I called this pharmacy already stressed and concerned, hoping for professionalism and compassion. Instead, the interaction I received was shockingly rude, dismissive, and deeply unprofessional from the moment the phone was answered. Before I could even fully explain the situation, the employee repeatedly interrupted me with an impatient tone demanding information one question at a time - birthday, then name - without allowing me to finish a single sentence. The entire conversation immediately felt hostile. I even looked at my husband in disbelief because her tone was abrasive from the very beginning. When she informed me the medication was not approved through insurance, I calmly attempted to explain that we were fully prepared to pay out of pocket. Again, I was interrupted and interrogated about where the medication was and why we needed it, spoken to as though I were attempting to do something suspicious rather than simply refill a legitimate prescription that the doctor had just approved moments before I called the pharmacy. To be clear: I was asking about Nurtec ODT, a migraine medication, not trying to purchase contraband in a back alley. Yet I was treated like a criminal for even asking the question. The most alarming part was not just the attitude itself, but how comfortable she seemed delivering it. This was not a momentary lapse in professionalism. It felt practiced. Condescending. Almost rehearsed. When I finally took a breath and tried once more to explain that we were traveling and dealing with a stressful medical situation, she snapped at me and accused me of being rude. That level of gaslighting and hostility toward a patient is unacceptable in any setting, especially healthcare. What she did not know is that just last week my husband was in the ER for 12 hrs with a severe migraine, vomiting uncontrollably, and blood pressure consistently upwards of 200/150 that the ER could not get under control. We were terrified of reliving that situation while being hundreds of miles away from home. A little compassion and basic human decency would have gone a long way. Instead, I was belittled and humiliated for trying to help my husband access medication he legitimately needs. I have worked in healthcare and safety for over 20 years, and I have never been so appalled by the way someone spoke to a patient. Healthcare professionals are held to a higher standard because patients are often vulnerable, stressed, and scared. This employee fell dramatically below that standard. Frankly, if management listened to this call, I doubt I would even need to identify who answered the phone. Her demeanor was far too comfortable and far too polished to be an isolated incident. I cannot imagine how many patients have quietly tolerated this treatment or simply taken their business elsewhere without speaking up. That is exactly what I did. I ended the call to remain professional on my end and immediately transferred my business to another location. That pharmacy treated us with kindness, professionalism, and had the issue resolved within an hour, even going out of their way to find a way to waive the co-pay. All without interrogation, hostility, or humiliation. This interaction was not just disappointing. It was embarrassing for this Safeway pharmacy.
• VP

  Victor Parsadanian

  May 9, 2026
  1.0
  The pharmacist told me They were understaffed so they could not fill my blood pressure prescription that I needed and had request putting three days prior from me going and trying to get my prescription from Safeway Pharmacy
• PB

  Patrick Burns

  Apr 30, 2026
  4.0
  Store was clean and the food was good.
• ML

  Mat Larsin

  Feb 7, 2026
  5.0
  Pharmacy folks are amazing 👏! Very knowledgeable
• SS

  steve sherman

  Jan 22, 2024
  1.0
  The WORST pharmacy staff I have ever experienced. I was just hung up on. They don't seem to be able to work with insurance or have even the basics of customer service. I have no idea if my issue is resolved. It is a terrible feeling!

Frequently Asked Questions About Safeway Pharmacy