StretchLab

Reviews

• RS

  Rubecca Hasan Shahid

  May 11, 2026
  1.0
  I was a long-term member under the previous ownership and had always experienced flexibility and understanding regarding unused credits. The entire reason I ultimately canceled my membership was because the new ownership initially refused to roll over three of my unused credits, despite rollover accommodations always being honored in the past. After significant back-and-forth, they finally agreed to honor only one credit while explaining that the other credits had been “paid to the previous owners” and therefore they were unwilling to accommodate them. As a customer, that explanation made very little sense to me. When a business changes ownership, customers should not suddenly lose access to services they already paid for in good faith. To make matters more confusing, when I canceled my membership, I was specifically told that I would still be able to use my remaining credits. Later, that position changed completely, and I was informed that the credits would instead be forfeited under the membership agreement. I then attempted to resolve the matter professionally and simply requested the ability to use the sessions I had already paid for. Instead, I was offered access to my own prepaid credits only if I paid an additional $150 “reactivation fee.” After expressing my concerns, my messages were ignored entirely. What disappointed me most was not just the financial aspect, but the lack of consistency, communication, and customer care following the ownership transition. My only request has been to use the services I already paid for. I would strongly encourage anyone considering a membership to get every promise in writing and to fully understand how unused credits are handled under the current ownership.
• JK

  Jordan Kertesz

  Mar 3, 2026
  5.0
  Amazing place!
• NN

  Noushi

  Dec 30, 2025
  5.0
  Great location! Peter is amaizing, he has been helping with the areas of concerns and is a great listener. Location is Easy to schedule for and use your credit and greatly accommodating with schedule changes (of course as much as possible).
• NG

  Nitin Goyal

  Apr 10, 2024
  5.0
  It’s a great place to get some of the needed stretches. They have knowledgeable staff members. Few names worth calling out - Richard, Dylan, Mae, Anne Marie, and Jolie. They work with you to figure out the best way to get you feeling the stretches, where you need them.

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