Oliver Peoples

Reviews

• AS

  Andrew Siev

  Oct 28, 2026
  5.0
  Mistakes happen, but it’s all about how a business handles them, and Oliver Peoples earned every bit of this 5-star rating with how they made things right. My lens swap was delayed well past the 2-week estimate, and an inventory issue initially led to non-polarized lenses being installed by mistake. Despite the back and forth trips, every staff member I interacted with was genuinely kind, polite, and apologetic. Ryan the manager went above and beyond. He provided a discount for the delay and rushed the correct polarized lenses. The team even gifted me a new case and a cleaning kit when I picked them up. I'm completely satisfied with the final result, and I really respect a team that owns up to errors and takes care of their customers. Thank you, Ryan and crew for taking care of it!
• JC

  Jiali Chen

  Sep 29, 2026
  5.0
  I had such a lovely experience here! The staff was so patient with me while I tried on frame after frame, and I really appreciated how they cleaned every pair before hand-off. It’s rare to find service this thoughtful and attentive.
• EM

  Elizabeth Monroe

  Sep 19, 2026
  5.0
  I had such a wonderful experience with Oliver Peoples! I had my order shipped to me, and I was genuinely impressed from the moment I opened the package. Everything was packaged so beautifully and thoughtfully. The presentation made the whole experience feel incredibly luxurious and special, rather than simply receiving a pair of glasses in the mail. The staff was also amazing throughout the entire process. Everyone I interacted with was incredibly sweet, helpful, and knowledgeable, and they made the experience so much fun. I never felt rushed or pressured, and they really took the time to help me find something I loved. Between the beautiful presentation, the quality of the glasses, and how lovely the staff was, the entire experience exceeded my expectations. It really felt like the level of service and attention to detail you hope for when shopping with a luxury brand. I’ll absolutely be coming back!
• JW

  Jake White

  Jun 27, 2026
  5.0
  Ryan was incredibly attentive and helpful throughout my experience at the Bellevue, WA store. Highly recommend a visit.
• RR

  Richard

  Jun 13, 2026
  1.0
  I have to give at least one but I really want to give ZERO stars based on my recent experience with the Bellevue store. Between my wife and I, we’ve bought multiple sunglasses and glasses from OP including the Bellevue store. I just bought another pair of sunglasses from Bellevue last Sunday 6/7. Per the sales lady, a fresh pair should arrive within 2 - 3 days (Wed / Thu) for pickup and my credit card got charged. Didn’t hear back on Wed - OK, no prob. Didn’t hear back on Thurs - hmm. Still didn’t hear back by late Fri afternoon so I finally called them. While helpful, the store mgr couldn’t provide a status of where my order was since he was new and couldn’t access a certain system. He promised he would make it a priority to get an update Sat morning since a co-worker has access. Sat morning came and went with no call. Then Sat afternoon - nada. I finally called (again) but no one answered; left a voicemail to call me back. Surprise - no call back so far at EOD. An extremely disappointing experience. For the premium $ OP is charging for their specs, one would expect better customer service. Doesn’t the staff have reminders to check on overdue orders or even follow-up on customer calls? Not going back to this store ever.