Onelife Fitness - Woodbridge

Reviews

• PW

  patricia wyce

  Aug 25, 2026
  5.0
  One life fitness is excellent place to get what you need for your body to become for your need
• CJ

  Chandni Jahan

  Aug 18, 2026
  1.0
  Extremely disappointing customer service — I’m seriously reconsidering my membership. I had one of the worst customer service experiences today at Onelife Fitness Stonebridge/Woodbridge. I lost my car key fob somewhere inside the gym during my workout. As soon as I realized it was missing, I started retracing every single step. I searched the same areas, machines, and gym floor probably 5–6 times. I asked a personal trainer who was on the floor for help, but he did not assist me. I then went downstairs and informed the front desk. For nearly two hours, the staff watched me going upstairs, downstairs, outside to my car, back inside, and searching everywhere over and over again. I was clearly distressed and stranded because I could not start my car. Not one staff member offered to walk around with me, help search, or make any meaningful effort to assist. I finally called a friend to come help me search because apparently I couldn’t get any help from the staff. Incredibly, they wouldn’t even allow my friend inside to help me look, citing liability concerns. What made the entire experience even worse was what happened afterward. Since I couldn’t find the key, I had no choice but to call an automotive locksmith. Before the locksmith arrived, I went back to the front desk, gave them my phone number, told them I would be right outside the gym, and specifically asked them to call me immediately if my key was turned in. I ended up paying $350 to have a replacement key made. After everything was finished, I walked back into the gym one last time and asked whether anyone had found my key. And i figured they had it. I was literally outside the gym. They had my phone number. They knew exactly why I had left my number. Yet nobody called or texted me to tell me my key had been found. Had someone simply contacted me as I specifically requested, I potentially could have avoided spending $350 unnecessarily. That is what makes me so angry about this experience. I understand that losing my key was my responsibility. I am not blaming the gym for the key being lost. What I absolutely do expect from a business where I am a paying member is a basic level of empathy, communication, and customer service when a member is clearly in distress. I wasn’t asking employees to take responsibility for my belongings. I was asking for basic human assistance and communication. Instead, I spent nearly two hours frantically searching while employees watched, my friend wasn’t allowed in to help me, and then—after I specifically left my phone number—I wasn’t even notified when the key was found. This could have been handled so differently with even a small amount of compassion and initiative. After today’s experience, I am seriously questioning whether I want to continue being a member of a gym that treats its members this way when they actually need help after on and off being with them for last 6 years.
• TS

  Tanner Sutherlin

  Aug 12, 2026
  5.0
  I've been attending this gym for more than a year now and it's got a great facility. I usually go in the early morning when it's less packed. All weight machines work, cardio machines function, and they even have cycle classes. I haven't done any of the classes but I'm sure they're good. In my opinion, the price for membership is decent, it's not overpriced for what you get.
• KC

  Katie Campbell

  Aug 12, 2026
  1.0
  I truly don't understand how this place has 4-stars, I wish I had paid more attention to the one-stars versus the glamor of other positive reviews, which is truly based on their own personal journey for workouts versus the reality of customer service and contract liability. Let me just say: If you can get a gym membership without a contract, DO IT! You can say that you're in this for the long run, but something may come up where you're suddenly trapped in a way you would not expect. This company overall does not hold your best interests (or expectations) at heart, the only thing they care to help you with at the end of the day is how to help put your money into their wallets. Second, if a company is truly reputable, they would not require all their memberships to be under a contract intended to trap you; if said company is truly reputable, they would have customers coming back just based on reputation alone. This truly says a lot about OneLife Fitness. My qualms is with the company and this location. At the start of your inquiry to potentially join this gym, it is a hustle and bustle for these employees to consistently call and text you to join immediately by pressuring you with pro-rates and discounts and waived fees. It is all a guise. They're not giving you time to think or consider, they want commission, and they want it now. I ended up joining before getting a tour, and the tour itself was not anything I could have just done myself by walking around. Came in and asked for a tour, was told to wait, and then a lady came to show me around only to sound absolutely annoyed to do so and rushed through it. Everything looks nice at first until you start truly using the facility. All the machines are either outdated or do not match sets of other similar groups of workouts. Everyone is always waiting/fighting on machines or equipment to use next, which destroys all semblance of a peaceful workout, some days I had to end my workouts early because I would wait 30-45 min, whether morning or afternoon. The classes honestly was probably the only nice feature of this gym (maybe pool too), but my only reason of considering this company was because they had child watch in it. It's been difficult for me to get a proper workout with a new infant in my life, so this was a big hit-or-miss for me. Went in and it seemed nice enough, wished I had inspected it more closely. It is basically a big playhouse for big kids, not so much for infants/toddlers. They differentiate care of the kids based on if they can crawl or walk. I requested to keep my baby in the infant section even when my kid became a toddler that was walking because it doesn't make sense for them to be lumped in with 10 or 12 year olds that could knock into them or play with them roughly. My other problem was the big screen TV in the middle of the room. I don't want my child to be a mindless zombie in front of the TV for a 1-2 hour workout, especially when my child is still so young. There's no where else to avoid it being in the room. They even closed off the infant section for "summer camp," so where exactly can my kid go? I brought this up to management (Ivory), and he just seemed so gobsmacked that I would even bring it up and seemed uninterested when I told him. However, he offered to freeze my account until the camp was over to return. I took him up on it but later consulted with Corporate (member services) and decided to just have my kid removed and find different care. Then, I realized that the whole point why I came here was because of the child watch. Eventually, I just asked to cancel my membership entirely because the gym and childcare was not up to standards, and I just get hit with "if you want to cancel, you have to buyout your contract." Despite other issues not mentioned, it just felt like I was stuck with the problems I had with them and they know it and didn't want to change or address the issues to be solved within their gym/company. If this can't be described as greedy, I don't know what to tell you. Join at your own risk.
• KM

  Khwaja Majid

  Aug 4, 2026
  1.0
  I am very disappointed with the service I received at this Onelife Fitness location. The employee, Kendo W., was unprofessional and had a rude attitude throughout our interaction. I drove all the way from Fredericksburg with my friend, Karim Muhaya, who is a member of this gym. He invited me because he believed members could bring guests, and we were looking forward to working out together. However, I was told that I could not work out as his guest. The employee asked me to fill out paperwork and took my ID. After I completed everything, he informed me that I would have to pay a $20 guest fee. While I understand that gyms may have guest fees, the way the situation was handled was unfriendly and lacked professionalism. It would have been much better to explain the policy clearly from the beginning. After driving such a long distance, I expected a more welcoming experience and better customer service. I hope management reviews this incident, provides additional customer service training, and ensures that guest policies are communicated clearly to avoid similar situations in the future.