Club Pilates Roanoke

Reviews

• MR

  Mela Rogers

  Sep 7, 2026
  1.0
  I signed up for an intro class but never went because I wasn’t feeling well. Now they constantly call me or text me. And I’ve already mentioned to one of the staff members how inconsiderate that is. Coming from someone who works in sales, these are terrible sales practices. I see why there are bad reviews. I know where I won’t be signing up for anything at.
• AM

  Ashley Mauceri

  Jul 10, 2026
  5.0
  **FORMER OTF COACH*** I took a demo/intro class June 18th and IMMEDIATELY fell in love! Liv was my first instructor and she was PHENOMENAL! Since then I have taken more classes with Liv, a class with April (Lead) and a Cardio Sculpt class with Leslie. Every single class is different, engaging, and EXCITING! I feel the most amazing stretch and workout! The staff is warm and welcoming, and everyone is there to make sure you feel comfortable and safe while doing the exercises! The cost is WELL worth it! PLEASE DO NOT LET THE NEGATIVE REVIEWS FROM PEOPLE ON HERE SCARE YOU AWAY! These ladies ARE 100% willing to work with you in everyway that the corporate name will allow them. BE KIND!
• JK

  John Kroc

  Jun 2, 2026
  1.0
  As per many other posts this company is just there to steal your money. Its near impossible to cancel the subscription. My wife talked to multiple people about canceling to avoid 30 day payments and nothing. We have been dealing with this absolutely abysmal policy and administration for over 60 days. Having to pay for not attending and then there never being avaliable spots is complete BS. I highly recommend everyone avoid this place
• DH

  Desi Horton

  Dec 26, 2024
  1.0
  If negative stars were an option I’d give -5 stars. I have been trying for months to CANCEL my membership. At first when I tried to cancel, it was suggested to put my account on hold. I agreed to the hold and signed a contract to pay $15 a month. The second month into the freeze I requested to CANCEL once again via voicemail. Jojo called back; stating I’d have to unfreeze my account to cancel, which would require me to pay a full membership fee. (That is not stated in the contract I signed). The next month I was charged for a membership without consent I never asked to be taken off of freeze. I had to request a refund which took 10 days. Jojo informed me during this time that the freeze can only be extended for 4 months. (Not stated in the contract). She suggested I go with the cheapest membership plan club Pilates offers: the 4 class pack. I agreed to downgrade because it was the best option for me. I HAD to renew my membership because I ran out of freezes according to JoJo. It’s been 4 months of me trying to CANCEL my membership and I was charged TWICE for the 4 class. I tried to rectify this mistake and Caelyn/Calin, I don’t know how her name is spelled I apologize, called JoJo to explain I had two separate accounts in the system. Jojo refused to speak me after Caelyn asked would you like to speak to her. At this point they agreed to refund me one of the membership charges. I’ve had it with this run around. I want to cancel. I asked Caelyn to call Jojo back and she said “You’re not my only responsibility here.” Talk about rude customer service this was unacceptable. I was not foul mouthed or anything just blunt with how fed up I am trying to CANCEL A MEMBERSHIP. I told her she had 10 minutes until the class started to fix this. I was told that JoJo will reach out to me, but as of right now I will not be charged by club Pilates again. Funny, because Jojo is never there when I go except once and she refuses to take my calls. when asked. I looked at the instructor and associate and said this is pointless I am not taking another class here it’s not your fault. I said I’m actively here so I better not receive a cancellation fee when I’m standing here in person. I can sit on the reformer if need be but I’m not going to participate another class.
• JP

  Jan Perdue

  Jun 24, 2024
  5.0
  Great staff! Pilates classes for all ages, sizes and fitness levels. My Pilates practice has eliminated my need for chiropractic care😊

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