Certified by Warby Parker Short Pump • Jul 05, 2026
OpticianSunglasses StoreContact Lenses Supplier
Stop by for high-quality prescription glasses starting $95, plus sunglasses, progressives, contact lenses, and eye exams. Plus, meet friendly advisors and top-notch optometrists to help you find the perfect pair.
Details
DeliveryNot available
Requires appointmentAvailable
Credit cardAvailable
DebitAvailable
Cash onlyNot available
Accepts checksNot available
Curbside pickupNot available
Wheelchair accessible entranceAvailable
Location
Certified by Warby Parker Short Pump • Jul 05, 2026
Certified by Warby Parker Short Pump • Jul 05, 2026
Monday10:00 AM - 7:00 PM
Tuesday10:00 AM - 7:00 PM
Wednesday10:00 AM - 7:00 PM
Thursday10:00 AM - 7:00 PM
Friday10:00 AM - 8:00 PM
Saturday10:00 AM - 8:00 PM
Sunday11:00 AM - 6:00 PM
Products & Services
1 list · 6 items
Explore offerings from Warby Parker Short Pump on 11800 W. Broad St. in Richmond, with popular pediatric eye exams and adult eye exams available at this location.
Includes a comprehensive eye health check and new prescriptions for glasses and contacts
Reviews
4.8
371 reviews
5 stars
351
4 stars
6
3 stars1
2 stars3
1 star
10
BT
Bradley Taylor
Jun 29, 2026
5.0
Matthew was outstanding! He had an incredible attitude from the moment I walked in and made the entire experience easy and enjoyable. The customer service was exceptional, and my glasses were ready much faster than I expected. It’s refreshing to work with someone who genuinely cares about providing a great experience. Highly recommend Matthew and the Warby Parker team!
RL
Ruth love
Jun 25, 2026
5.0
I went in to look around as I had heard good/positive things about this store. Even though I didn't have my prescription with me at that time it didn't deter them from helping me and I found frames and was given pricing! Very helpful and knowledgeable!! I went back a few days later with Rx in hand and knew exactly what I wanted! Again everyone was very helpful and I look forward to receiving my new glasses soon!!
CR
Caitlin Rickman
Jun 18, 2026
5.0
We always have great experiences here. Friendly and knowledgable employees, quick and easy service, and the glasses from Warby Parker are great quality. We’ll definitely be back for additional frames in the future!
JB
Joy Bolling
Jun 9, 2026
5.0
I was greeted upon arrival and asked how she could assist me. I had my frame adjusted and then proceeded to shop for another pair of glasses. Without hovering, Kaitlyn came at the right time with great recommendations which helped me to choose a beautiful frame. Kaitlyn filing the vision insurance claim right then & there cemented my choice!
DG
diane gianos
Jun 9, 2026
5.0
I had an amazing experience with Marie Perretti at Warby Parker! From the moment I walked in, she greeted me with a warm smile and made me feel completely welcome. Her knowledge of the different frames and styles was incredible—I honestly thought she was one of the managers because of how confident, professional, and helpful she was.
I definitely put her to the test by asking to see so many different frames, but she never once seemed bothered. She remained patient, positive, and genuinely happy to help throughout the entire process. What impressed me even more was that while assisting me, she was still taking the time to greet everyone who walked through the door with the same friendly attitude and smile.
Marie made what could have been an overwhelming experience fun and enjoyable. Her customer service is exceptional, and she is a true asset to Warby Parker. Thank you, Marie, for helping me find the perfect glasses! You truly are an asset to that company.
Frequently Asked Questions About Warby Parker Short Pump
What should I bring?
You don't need anything but your eyeballs to peruse and try on our frames. If you're planning to purchase prescription frames or contacts, it's helpful to have a digital or physical copy of your current prescription. If you'd like to pay with an [FSA or HSA](https://www.warbyparker.com/flexible\-spending\-accounts) card, remember to bring that along, too. This is a cashless location, so we only accept payments from credit and debit cards.
Do you accept vision insurance?
We're in\-network with several major insurance carriers, and we also make it easy to use out\-of\-network benefits. (Coverage may vary by location or plan.) Get all the details [here](https://www.warbyparker.com/insurance).
Do you offer measurements and adjustments?
Yes! We can take any optical measurements needed to complete your order—and if your frames don't fit perfectly on arrival, an optician is available for adjustments.Plus: Every Warby Parker frame comes with complimentary adjustments for life. Swing by any time for a tuneup.
Do you accept returns and exchanges?
Yes, indeed. We have a 30\-day, hassle\-free return or exchange policy for all of our eyewear and accessories. Whether you purchased online or in a Warby Parker store, we can help you out.We also accept returns and exchanges for contact lenses within 30 days of purchase if they're in their original, unopened box.
Do you offer gift cards?
So glad you asked—yes, we do. You can purchase physical gift cards online or in stores. Need it this second? We offer [e\-gift cards](https://www.warbyparker.com/gift\-card), too!
What documents should I bring when visiting Warby Parker Short Pump for prescription glasses?
Bring a digital or physical copy of your current prescription if you plan to purchase prescription frames or contacts. Payment is cashless, so bring credit or debit cards. If paying with an FSA or HSA card, bring that as well.
Does Warby Parker Short Pump accept vision insurance?
Yes, they are in-network with several major insurance carriers and also accommodate out-of-network benefits. Coverage may vary by location or plan.
Can I get optical measurements and adjustments done at Warby Parker Short Pump?
Yes, the store offers optical measurements needed for orders and provides complimentary adjustments for life. An optician is available for fit adjustments.
What is Warby Parker Short Pump's return and exchange policy?
They have a 30-day hassle-free return or exchange policy for eyewear and accessories purchased online or in-store. Contact lenses can be returned or exchanged within 30 days if unopened and in original packaging.
Are gift cards available at Warby Parker Short Pump?
Yes, physical gift cards can be purchased in-store or online, and e-gift cards are also available for immediate use.
What types of eyewear products does Warby Parker Short Pump offer?
The store offers prescription glasses starting at $95, sunglasses, progressive lenses, contact lenses, and frames in various styles and materials including acetate, wire, metal, and more.
What are the operating hours of Warby Parker Short Pump?
Open Monday to Thursday from 10:00 AM to 7:00 PM, Friday and Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Is Warby Parker Short Pump wheelchair accessible?
Yes, the location has wheelchair accessible entrance and parking, and welcomes LGBTQ customers as a safe space.
Which nearby stores can I visit for clothing shopping around Warby Parker Short Pump?
Nearby clothing stores include UNTUCKit, Tommy Bahama, Madewell, Banana Republic, Lululemon Athletica, Talbots, and White House Black Market, offering men's, women's, and children's apparel.
What are some nearby stores or attractions to visit before or after shopping at Warby Parker Short Pump?
Shoppers can visit Short Pump Town Center shopping center, Swarovski jewelry store, Brighton Collectibles, or relax at Salon del Sol beauty salon. These locations provide great options for dining, shopping, and pampering.
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