LensCrafters

Reviews

• AP

  Ann Pane

  5 days ago
  5.0
  WOW! Why would anyone go anywhere else!!! Lily was/is fantastic! Best eye doctor I have ever seen next door, Dr. De Leon ... and absolutely the best glasses and frames at Lenscrafters! No muss no fuss and I would propose the best customer service around. Thank you Lily for making this senior "smile" from the store to the bank!!
• LG

  Lovlee Gold

  Aug 16, 2026
  5.0
  Bryan helped me pick out my glasses in lens Crafters he is the best I did not know people were still that great in customer service. He had me laughing so hard I needed that. I will call ahead when I pick my order up to make sure he's there.💯
• EJ

  Entjik Jeffrie

  Aug 15, 2026
  1.0
  This one star is for the eye glasses store. Super annoyed at the glasses store. I drove 30 minutes from Mechanicsville and show my ID that I used for the eye exam. The eye exam part was 4 stars because they were fast but expensive . The eye glasses store told me to call Cigna to ask for my member ID and authorization code even though I already showed them my membership ID. They cannot pull my information from Cigna and tell me to come back. What a waste of time!!! Not coming back to this store and will tell Richmond Police HR not to recommend this store ever again! They added required $39 extra on top of the copayment for the eye exam part too which is weird.
• RR

  Rashida

  Aug 12, 2026
  1.0
  Usually this is my go to spot, however, this trip took a turn for the worst. Everyone smiled in my face, was polite, and provided what I thought was excellent service, even gave me a 'discount' for being a returning shopper. Then, I got home and looked at my receipt. When I got home to log my receipt, I noticed an unusual charge. Apparently a protection plan was added without my knowledge or consent and masked with the supposed discount so I would not notice the blow. The painful part is I have had several conversations with this particular associate that I will not put on blast, about how I DO NOT WANT the plan on my glasses because one year is not enough time for damage to happen with the product (I do not break my things). We had an entire conversation at the register about how it would be different if it were at least 2 years because that is when wear and tear would start to be noticeable. The entire time that we were talking, apparently he had added the plan and did not say a word. That cuts deep. I feel lied to a betrayed as I had grown to love and trust this group of individuals. Now, out of pure respect for myself, I can never shop at this location again. O and for my childs glasses, I was also told that with a warranty return you HAVE to get the same product after I specifically asked if I could change the color of my other pair of glasses since the price and style was still the same. After reading the terms and conditions myself for the protection plan it says something completely different. For transparency, I will leave a screenshot of the guidelines and let you be the judge on if I was lied to or not.
• GM

  George Crump (Ceed grounds management)

  Aug 7, 2026
  1.0
  I had a great experience in the purchase of my Meta glasses however I’ve been calling for the last three weeks trying to talk with somebody about some problems. I’m having with my glasses and no one never answers the phone. The automated system says someone’s gonna call me back never happens and this is quite upsetting because I’m a Truck Driver they travels all 48 states and now I have to come back home just to resolve the issue because nobody wants to answer the phone. it seems like I’m getting the runaround to resolve the issue with my meta glasses.

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