Kroger Pharmacy

Reviews

• TS

  Thomas Schefer

  May 7, 2026
  1.0
  Was told prescription would be available. I went a day later and prescription was not available. I was not so kindly informed that I should not have listened to the computer, and that a real person was only accurate source of information on prescription timeline. Oh, and because the script was being filled offsite, my only recourse was to wait 1-4 hours until it was delivered to the store. Why have a syncophant ai promise prescriptions on an innacurate time line when there is no backup when its wrong??
• DC

  David Cary

  Apr 12, 2026
  2.0
  I used the Rite Aid nearby for years but was transferred here when it closed. I get texts from this pharmacy saying my Rx is ready but in the year I have been coming here they have never actually had all prescriptions ready when I arrive, which requires 1-2 more additional trips every time I come to pick up. They say they can’t fix the issue and to call every time I am notified that Rx is ready to make sure it really is. I’m switching pharmacies and only recommend using this location if you need a pharmacy you can walk to.
• CM

  Clinton Matthews

  Feb 27, 2026
  5.0
  Good prices
• EF

  Emily Faridi

  Feb 13, 2026
  1.0
  They hung up on me twice and when I was asking if they had my prescription in stock instead of checking, they processed my prescription. They didn't have my prescription in stock and because they processed it before knowing it locked out my prescription from being transferred to a location that has it in stock. They really made a stressful situation worse :(
• AD

  Alan Digiorno

  Oct 27, 2025
  5.0
  The people working at this pharmacy are nothing but kind, diligent, hard working, and dependable. Thank you for the help and your continuous hard work! Anecdote: There are very few things in this world that are perfect. I went in to check on my prescription as it wasn't being shown on the website, I was asking about the prescription but I was told it was delayed, at the time I didn't inquire more and I assumed it was for unknown reasons. The prescription got filled the very next day and I finally inquired as to the reasons of the delay for this prescription and the very nice ladies working at the time said it was because the pharmacist working thought it was an error as it was an increased dosage. When the lady told me this information I didn't really think too much about it. Shortly after the interaction, I inferred and realized that the system we have is prone to many mistakes and these people working at the pharmacy, not only at this location but all over the US, are essentially our last line of defense in terms of getting proper, safe, correctly dosed prescriptions, and the individual who delayed my prescription was doing their job correctly and well double checking my prescription was at the right dosage and amount. Because of the extra precautions of the individual working who ensured and double checked the dosage and amount was correct, I have greater peace of mind and trust for this pharmacy and the people working here. I am forever grateful and appreciative of these hard working people. The system that we depend on for prescriptions and health is flawed and is not perfect but these people are doing their best and deserve to be treated with kindness and respect. Thank you Kroger Pharmacy of Lombardy!

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