VCU Health’s Emergency Center at New Kent is a freestanding emergency center that provides close to home round-the-clock emergency care to people of all ages. We work like a regular emergency department, not like an urgent care facility. We have brand new, state of the art, equipment to quickly diagnose and treat you. VCU Health’s Emergency Center at New Kent is the right place for real emergencies requiring immediate attention, such as a stroke, heart attack, bad burn, automobile accident or a bad fall.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.