Club Pilates

Reviews

• DC

  Deborah H. Collins

  Aug 4, 2026
  1.0
  Why would I want to participate in an establishment that doesn’t listen or take in account my needs?
• KD

  K D

  Jun 11, 2026
  5.0
  I gladly travel from Williamsburg to Newport News to come to this studio because of how friendly and welcoming everyone is. I tried the club in Williamsburg, which is much closer to my home, but after experiencing poor customer service there, I truly appreciate the warm atmosphere and exceptional service I receive here. The staff always make me feel valued and welcome, and that makes the drive well worth it.
• LL

  LA

  Apr 6, 2026
  3.0
  The classes themselves are good—I genuinely enjoyed the workouts and the overall atmosphere. The instructors create a positive, motivating environment that aligns well with the brand’s focus on fitness and mindfulness. However, the customer experience outside of class is very disappointing. There was little to no clear communication or education provided at signup. Myself and others were under the impression that we could use multiple locations, similar to most fitness chains, but that turned out not to be the case. Within just 48 hours of joining, I found that out and called the studio. 4 days later, Alexis called me and stated I couldn’t cancel without penalty or transfer my membership to a closer club, even though my registration details should have indicated a potential issue from the start/sign up. The only option offered was to spend more money to access another location that wasn’t any more convenient. Additionally, the cancellation process is not customer-friendly. They ask for a written notice but how to go about that wasn’t clear or available online. Later I find out that it’s a form you have to fill out in person. Overall, while the classes are good, the lack of transparency and poor customer communication made the experience frustrating and ultimately not worth it.
• AF

  Ana I. Ferreira

  May 23, 2025
  5.0
  ⭐️⭐️⭐️⭐️⭐️ I’m so glad to be a member of this studio! The instructors are warm and welcoming, and genuinely care about helping you improve. It’s clear there’s been a big turnaround with new management —don’t let the old reviews fool you. The space is clean, the vibe is uplifting, and every class leaves me feeling stronger. Highly recommend!
• RR

  Robyn Rosenthal

  Aug 11, 2020
  1.0
  I would give them zero stars if I could. I signed up right before the pandemic and they not only charged me for 3 months of classes that I didn't take, they fraudulently extended my membership and charged me for a 4th month after I cancelled via text, email, voicemail, and FB messenger.

Frequently Asked Questions About Club Pilates