Club Pilates

Reviews

• KD

  K D

  Jun 11, 2026
  5.0
  I gladly travel from Williamsburg to Newport News to come to this studio because of how friendly and welcoming everyone is. I tried the club in Williamsburg, which is much closer to my home, but after experiencing poor customer service there, I truly appreciate the warm atmosphere and exceptional service I receive here. The staff always make me feel valued and welcome, and that makes the drive well worth it.
• LL

  LA

  Apr 6, 2026
  3.0
  The classes themselves are good—I genuinely enjoyed the workouts and the overall atmosphere. The instructors create a positive, motivating environment that aligns well with the brand’s focus on fitness and mindfulness. However, the customer experience outside of class is very disappointing. There was little to no clear communication or education provided at signup. Myself and others were under the impression that we could use multiple locations, similar to most fitness chains, but that turned out not to be the case. Within just 48 hours of joining, I found that out and called the studio. 4 days later, Alexis called me and stated I couldn’t cancel without penalty or transfer my membership to a closer club, even though my registration details should have indicated a potential issue from the start/sign up. The only option offered was to spend more money to access another location that wasn’t any more convenient. Additionally, the cancellation process is not customer-friendly. They ask for a written notice but how to go about that wasn’t clear or available online. Later I find out that it’s a form you have to fill out in person. Overall, while the classes are good, the lack of transparency and poor customer communication made the experience frustrating and ultimately not worth it.
• TR

  Tasha Raquepo

  Jul 11, 2025
  5.0
  I am new to Pilates and have had a great experience here so far! Everyone has been so welcoming and the instructors are very attentive. They help make adjustments as needed. So far the workouts have been challenging and refreshing at the same time. I look forward to continuing with classes and progressing over time.
• JO

  Jung Ae Owen

  Apr 17, 2025
  5.0
  I’ve been a member of Club Pilates for six years, and Pilates has become an essential part of my daily routine—it’s how I start every day. I truly can’t imagine my life without it. Kako is my favorite instructor. Her expertise, kindness, and positive energy are what keep me coming back. She’s simply the best!
• AB

  Alyshia Boyle

  Mar 25, 2022
  1.0
  I originally saw the middle photo of Facebook and decided to try the free class with the expectation that if I signed up and paid the $200.00 a month fee I would get 10% off, plus the enrollment fee waived. I took the first class which was good. When I attempted to sign up I was told the FB post was an error on the marketing team and they wouldn’t honor the waived fee or the 10% off. After speaking to the manager they decided to waive the enrollment fee. The next day I see the far left photo posted, same offer but worded last chance… I asked again, and again was given the same answer. It’s only 10% so 20 dollars and for the first month only… but the fact they don’t want to stand behind their own marketing over $20 is making me feel their program is money hungry and not actually about happy, healthy members. I bought a peloton instead.

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