Eyemart Express

Reviews

• HC

  Heather Crognale

  Sep 8, 2026
  2.0
  I will take my business to another location from now on. Keyirra told us to have a seat and then had us wait 5 minutes while she adjusted the radio. Then when it came time to sign the receipt, she had trouble finding a pen. On a previous visit, she ate her lunch at her desk while assisting me. Gross. I'm sure other staff here are great, but they also have candid conversations in front of customers that make it awkward. Just, no thank you.
• SC

  Sara Collier

  Aug 24, 2026
  1.0
  I came to this location on Saturday and let them know that I had my own frames to put lenses into. We waited a half hour to be seen. After purchasing two pairs of prescription glasses for my husband I was then told they would not be doing my lenses as they don't do outside frames. That is not what the website says but they did not care. Today I went back to get a refund on the warranties that I was charged for without my permission. I was told that the second pair I could not get a refund on the warranty because it is somehow tied to the tint. And yet there's a $30 charge for the tint in addition to the warranty that I did not approve. when I asked for clarification as to how these two items are tied together the worker did not want to take the time to explain it, she said she wasn't gonna go back-and-forth with me, and she would not discuss it further. After waiting 45 minutes to be helped for the refund the manager did not answer her phone and I was turned away again. While I was sitting there waiting to be helped they also locked the door at 5:45 PM so no new customers could come in. I will be going one more time tomorrow to get all of this corrected hopefully. But I will not come back to any Eyemart express again.
• SR

  S. Rob

  Aug 11, 2026
  5.0
  Always a pleasant time. Highly recommend.
• HL

  Hayden Lisbon

  Jul 25, 2026
  5.0
  They’re a little short staffed but I still had a wonderful first experience here! I came in with a prescription and within 5 mins of being there I was already being helped by a friendly staff member. She helped me get the most out of my insurance allowance and set me up with some beautiful frames. I also was able to get my glasses same day in under 30 mins. I have always had to wait weeks before getting my new pair so this was incredible for me. I walked out in my new glasses seeing better than ever. I already plan to come back for prescription sunglasses and will continue to be a returning customer in the future. Thank you Eyemart for a wonderful experience!
• AM

  Ashley Mills

  Jul 20, 2026
  1.0
  Wish I could give zero stars, I came here last year with my prescription to get a pair of glasses which I wore a whole year without knowing that they put the wrong prescription in my glasses! When I found out I went back to this eyemart to let them know which then I was gaslit & they made me feel like it was my fault that I didn’t know it was the wrong prescription. I get prisms in my glasses so it takes time to adjust so I figured that was the case. They wouldn’t give me a refund & only offered me new Lense in the same pair of frames with my updated prescription. My eyes have been in pain the whole year since getting those glasses which I told them and they took no accountability and I didn’t even get a sorry for their mistake. I will never come here again, do better. So if anyone’s gets glasses from here, make sure they actually put your prescription in them. UPDATE the owner responded back to this review with the eyemart help email which they were very helpful & I was able to get a refund!

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