LensCrafters

Reviews

• AL

  Anne Long

  5 days ago
  5.0
  Dayvon was solely the reason I bought 2 pair of sunglasses at LensCrafters. I ChatGPT’d about AI sunglasses, but couldn’t find any to work on my Asian face. I let him know I was living in FL and needed better boating glasses. He showed me glasses that in his 15 years experience would work with my face. I definitely bought them and another that he said was very popular with Asian faces. Dayvon is the best
• AV

  Angela Vaughan

  May 12, 2026
  1.0
  This Lens Crafters in Tysons Corner Mall is absolutely awful in the Optometrist office!! Don’t believe the hype of the 4.7/4.9 stars. If I could give it zero stars I would!! I am going through this Graves’ disease and started having visions issues and the Optometrist named Dr. Christopher Son was no help at all and disrespectful!! He had not a care in the world about my condition. He rushed me out the office so fast I was only there with him for about 5 minutes he explained nothing!! Let alone the 2 ladies at the front desk had nasty attitudes!! I was just asking questions and they tried to tell me about my insurance when I knew what I was talking about they need to learn their job!! I will NEVER come back to that location EVER!! I will drive to Columbia, MD location where they treat their people with dignity and respect!! The doctors and staff care about there patients. They know who I am and always are top notch service!!
• LS

  Lily Sharifi

  May 7, 2026
  5.0
  Dayvon is the only reason I come back. Very patient, honest when it comes to looks and will tell you why. Customer service is exceptional. Highly recommend Tyson’s LensCrafters.
• MM

  Marwan Magdy

  Apr 28, 2026
  5.0
  I had a great experience at LensCrafters tyson’s Special thanks to MAKAN for his help. He went above and beyond to assist me with changing my lenses and even contacted another store to make sure I got exactly what I needed. The customer service was excellent, and I truly appreciate his support. Highly recommended!
• KL

  Kimberly Lawrence

  Apr 22, 2026
  1.0
  You know… I used to go to this location annually for glasses when I lived in McLean. My eye doctor is right next door and it was convenient. Today, 4/23/26, I went in to waste time before my eye exam and peruse through the selection of new frames. I generally spend $2-3k a year on frames. When I walked in, no one greeted me or even acknowledged I was in the store. That was a first. Generally at this location everyone is friendly and helpful. Both workers were engaged in non-work conversation. My daughter and I overheard them speaking. There was no way they could have missed us. We were the only ones in the store. As we worked our way down trying on various frames, another Caucasian lady barely crossed the threshold into the store when one of the workers broke their conversation, and while walking briskly past us, screamed across the store, ‘ Ma’am, may I help you??’’ I looked at my daughter and remarked to her that we’d been in the store for 5 minutes and no one even acknowledged we were there. I wondered if this was a racial issue. As the worker and the woman made their way closer to where my daughter and I continued to try on frames, the worked said, ‘Could you move? I’m trying to show her something.’ I said, ‘Excuse me??’ He responded, ‘ Move so I can show her something.’ I said, ‘ Are you asking me to step aside??’ He just waved his hand at me to move. At that moment, my daughter and I were convinced we were being treated poorly bc we’re black. My daughter and I walked to the counter to find a manager bc that type of behavior will not be tolerated. A man walked from behind the glass and said, ‘ What do you need?’ I asked him if he was the manager. He kind of agreed that he was kind of the manager. I explained to him what just happened and told him, and the other worker who had by then walked over, that his behavior was rude, dismissive and disrespectful. The worker half heartedly apologized and the so called manager said he would talk to him. I have no doubt the whole ordeal was forgotten the minute we walked out. I’d like to think LensCrafters is better than this. What I can say is that training is in order. I was absolutely livid and in all likelihood will never step foot in this location again. They absolutely do not deserve my business.

Frequently Asked Questions About LensCrafters