The Good Feet Store

Reviews

• NV

  Ninive Vasquez

  6 days ago
  1.0
  DONT BOTHER unless you want to be called a liar, gaslighted and belittled. They will tell you there is a 90 day money back guarantee but will make you jump through hoops when you aren’t satisfied or like me get an actual injury from the insole itself and call you a liar to your face. I have come across many sales people, yes they are pushy its their job but ive never had a disrespectful one like i did here.
• VV

  Vincent Vasquez

  6 days ago
  1.0
  We spent roughly $1,700 (the cheapest offering of their three offerings) at The Good Feet Store in Lynchburg after being told when we purchased the insoles that if my wife wasn’t satisfied, we could get a refund. Unfortunately, the insoles didn’t just fail to help her. Her doctor ultimately attributed a foot injury to their use and recommended that she discontinue wearing them. My wife followed Good Feet’s process. When she began experiencing significant discomfort, she returned for the required follow-up consultation approximately two weeks ago. They addressed her concerns and provided her with a second set of insoles. The problems continued. When she returned today and requested a refund, John initially told her he couldn’t give her one. She told him that she would go see a doctor about what the insoles were doing to her foot. So she did. She didn’t just leave the doctor’s office with a note. Her injury was significant enough that the doctor put her in the walking boot pictured with this review. I’m including the photo because I fully expect some version of “she wasn’t using the insoles correctly” or “she needed more time to adjust to them” in response. Whatever Good Feet’s opinion may be, her doctor evaluated her foot, attributed the injury to use of the insoles, told her to discontinue using them, and put her in a walking boot. She then brought that medical documentation back to Good Feet the very same day. You would think that would have ended the discussion. It didn’t. Instead, John continued trying to talk her out of returning the full set. He questioned the doctor’s note and accused my wife of essentially telling the doctor what to write. He continued trying to convince her to keep the insoles despite her doctor’s recommendation to discontinue using them. He also repeatedly tried to steer the conversation toward whether this was “about the money,” rather than addressing the obvious issue: her doctor had told her to stop using the product because it had injured her foot. Of course she wanted her money back. She paid roughly $1,700 for a product that her doctor was now telling her not to use. What exactly was she supposed to do—keep part of a $1,700 system she had been medically advised to stop using just to prove it wasn’t “about the money”? The conversation eventually escalated to raised voices before she received a refund. The entire interaction with John felt less like customer service and more like dealing with the worst stereotype of a used-car salesman: challenge the customer’s reason, question her credibility, try to reframe the issue, and keep negotiating to prevent the full return. Except this wasn’t buyer’s remorse over a car. This was my wife standing there with a doctor’s note concerning an actual injury cause by the use of their product. We did ultimately receive our refund, and I’ll acknowledge that. My complaint isn’t simply that the product didn’t work. Products don’t work for everyone. It’s how my wife was treated when she followed their process, gave their replacement insoles a chance, sought medical attention when the problem continued, and then returned with medical documentation. For approximately $1,700, I expected considerably better. If my wife could comfortably stand outside their store right now and warn people about our experience, she probably would. Unfortunately, she’s currently dealing with a foot injury that her doctor attributed to using the insoles they sold her. And standing in a boot is not comfortable. That pretty much sums up our experience with The Good Feet Store in Lynchburg.
• MP

  Michele Parlier

  Aug 2, 2026
  5.0
  Excellent! Ryland was helpful and very knowledgeable!
• CG

  Carol G

  Jul 15, 2026
  5.0
  I kept procrastinating a visit to this store, but now, I'm so thankful I finally went. The staff were very knowledgeable and friendly. The fitting process of the inserts was surprising full of information about my feet. I was facing an ankle surgery, so decided to finally try this as a solution to my ankle and foot pain. So glad I did, it has only been 2 days, but already have positive results and less pain. I will say, it was more expensive than I expected, very, but I now consider it money well spent for pain relief and no surgery. Thank you Good Feet & Ryland
• MM

  Marisha Mays

  Jul 9, 2026
  1.0
  The staff are definitely sales people. I was given 3 options for purchasing which were way out of my price range. I was told that it should be worth it for me to feel better. They failed to tell me that I didn't have to purchase bundles that I could just purchase the needed inserts. I found that out through a customer of mine that had also visited this business. I think that it is disgusting to put pressure on someone and have then strapped financially when they are indeed vulnerable and want to feel better. Of course there is a no refund policy. I asked if I would need to purchase different shoes and or a different size and explained my work and was told no. The inserts don't fit/work properly in the majority of the shoes that I wear to work. I have worn the inserts daily and still have pain. Very disappointed and I actually would not recommend.

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