AudioNova

Reviews

• LT

  Linda Taylor

  Jun 24, 2026
  5.0
  It’s always a pleasure to work with Kim and Tracy. When I call Tracy always has an immediate response. They are friendly and personable. I never hesitate, when I need them, they are always there for me with a smile and helping solution
• JP

  John Parez

  Jun 23, 2026
  5.0
  Tracey at the Smith Mountain Lake office was very helpful in finding wax guards I needed due to a power outage in one of my hearing aids. I am on vacation and I forgot to bring wax guards with me. Tracey was courteous and was able to find wax guards that fit my hearing aids. Very professional and it only took her 10 minutes to replace them and test them. Excellent customer care, especially since I was a walk-in with no appointment.
• GC

  George Colby

  Jun 1, 2026
  5.0
  Easy to book the free audio test. Everyone was polite and professional. The test was very complete. I’m very impressed by the whole experience. -George Colby
• LP

  Laura Pole

  May 22, 2026
  5.0
  I have gotten excellent care and advice on improving my hearing and getting fitted with hearing aids at AudioNova. I have an interesting story to tell about how improved my hearing is after getting my phonak hearing aids. I am a recording artist and I was in the music studio with the studio engineer and my music partner. We were down to the phase of listening to the songs that we recorded to see if anything needed to be tweaked before finalizing the recording. While listening to one song, I could hear a sound that I knew didn't belong there. Neither the studio engineer nor my music partner could hear it, but I know that if someone were listening with headphones or earbuds they would have heard the sound that didn't belong there. I asked the studio engineer to listen to each track to figure out where the sound was. It turns out, one of the singers was clearing his throat between one phrase and the next and that's what we were hearing. With the miracle of modern recording equipment, we were able to remove that sound! So, I was grateful once again for being able to hear subtle sounds like this, as well as the beautiful sounds of the birds when I walk in my neighborhood, or the sound of the rain gently falling on my roof.
• RS

  reginald sharpe

  May 19, 2026
  5.0
  Kimberly is the best! I took my mom to various hearing centers in the area and I wish I had gone to Audio Novo from the beginning and worked with Kimberly. She was very attentive and genuinely concerned about my mother's hearing issues. She took her time with my mother (95 years old and naturally does not hear well) and worked very well with her explaining all the details patiently with my mom and me. There was no high pressure sales pitch and approach at all, like there is at all the other places that we went to without any resolve. Kimberly helped us (resolved as much of my mom's hearing issues as possible) and was very transparent with us. Kimberly definitely has an "obsession: with meeting the customer's needs. I am a definitely a raving fan!!! Seldom get this type of service, attention to detail, and transparency in today's world!