LensCrafters

Reviews

• BG

  Brooklynn Greenwade

  5 days ago
  5.0
  The atmosphere was really good. I was helped by Bernard and he was great. Very helpful advise when picking glasses. He’s a really funny and lovely guy. Overall, great experience!!
• SB

  Sandra Bautista

  5 days ago
  5.0
  Great experience. Friendly staff and very helpful! Bernard is excellent, he heleped explain everything and helped me choose my new glasses. Great customer service!
• EM

  Estefany Leon Martinez

  Aug 14, 2026
  1.0
  ⭐️ Very disappointing experience I recently purchased a pair of sunglasses, and shortly after the purchase, they broke. I went back to the store with my receipt, expecting some kind of assistance or solution, but unfortunately, I was not helped. The person who assisted me was Jeferson, and I was very disappointed with the way my situation was handled. I had my proof of purchase and the sunglasses had only been purchased recently, yet no one was willing to take responsibility or even offer a reasonable solution. I asked Jeferson directly what solution he could offer me, and he simply told me that there was nothing he could do. I was understandably upset and frustrated, and instead of trying to help or find a solution, he responded in a way that felt dismissive and sarcastic. He told me, “Have a good day,” but his tone came across as mocking rather than genuinely courteous. I understand that policies exist, but I expected much better customer service, especially considering how recently I had purchased the sunglasses. I left the store feeling very disappointed and disrespected. I hope management reviews situations like this because customers deserve to feel supported and treated respectfully when an item breaks shortly after purchase.
• GA

  George Alexander

  Aug 14, 2026
  5.0
  We were immediately greeted by Bernard! My son was looking for new frames and he showed us his expertise when selecting his new frames. His social and professional approach was rare to see in this area! Lens Crafter is blessed to have him on its sales floor! Kudos to Bernard!
• MA

  Mina Asaad

  Aug 6, 2026
  1.0
  I am writing to complain about my experience during my eye exam appointment today at 12:30 PM. The white lady (front desk) who assisted me was extremely unprofessional from the moment I arrived. Before properly verifying my insurance information, she immediately told me that my insurance was not accepted. She did not appear willing to take the time to check my coverage thoroughly. Her attitude made me feel dismissed and unwelcome, and I felt as though she was trying to rush me out rather than assist me. What makes this even more concerning is that I went to another LensCrafters location afterward, and they accepted the exact same insurance without any issues. This leads me to question whether my insurance was ever properly verified at your location. I also want to express that, as a person of color, I left feeling that I was treated differently because of my race. I cannot know her intentions, but the way I was spoken to and treated made me feel discriminated against, and that is deeply upsetting. No customer should leave an appointment feeling disrespected or unwelcome. LensCrafters has been my preferred place for eye care, but after today’s experience, I no longer feel comfortable returning. I ask that you investigate this incident, review how I was treated, and take appropriate action to ensure other customers are treated with professionalism and respect.

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