Club Pilates

Reviews

• CG

  Claudia Gualteros

  5 days ago
  1.0
  I got to class five minutes late, straight from work, and even though I tried my best to be on time, the receptionist told me it was 4:35 and wouldn't let me in. The class looked pretty empty, and because of that, I missed the whole thing. Sometimes instructors let you in late, but the receptionist was super strict, just saying "you are late" at 4:35.
• SC

  Sejal Chokshi

  May 12, 2026
  5.0
  Great class - equipment starting to get worn down.
• JS

  Jim Stutz

  May 11, 2026
  5.0
  Took an intro class with Maisey, she's a good instructor and I had a good time!
• HH

  H

  Apr 28, 2026
  1.0
  🚨🚨 Terrible experience, honestly the worst I’ve ever had with a gym. Stay away from this place. I have never experienced such rude, unprofessional customer service in my life. I’ve been a member for about 6 months and actually enjoyed the classes and instructors, but the management completely ruined it. About two weeks ago, I got very sick and called the studio to ask if they could cancel my class as a courtesy and return the credit. I was clearly told yes over the phone. Two days later, nothing had been done. When I followed up, the manager, Marley, didn’t even try to look into it, no apology, no effort to check. She immediately said that’s “not what was notated,” claimed I had been told no, and even accused me of being disrespectful, which is completely untrue. She wasn’t even part of the original call. After pushing back, they eventually returned that credit, but the way it was handled was already unacceptable. Two days ago, I went in for a class. After the class, I calmly told the staff I want to cancel my membership because of how this was handled. I did not yell, I simply said I’m done with the studio. Yesterday, during a follow-up call, Marley escalated things further and claimed she had “seen footage” of me coming into the studio and yelling at staff. This is completely untrue, and no proof was provided for this claim. Then came the cancellation process. They brought up strict policies and additional fees, even though the only reason I’m leaving is how I was treated. After another few minutes of complete unprofessionalism from the so called studio manager, I was told my membership would be canceled and that I cannot come back to the studio again!!!!! The biggest issue is that they refused to let me use a class I had already paid for. I had a class already scheduled in the app, and I’ve attached screenshots showing both the scheduled class and how the app blocks bookings when you don’t have credits. Marley told me that was “a credit for the next cycle,” and since I’m not renewing, I have no credits left. That makes no sense. The app does not allow you to schedule a class unless you already have credits, which clearly shows this was a class I had already paid for. At this point, I don’t even want to argue anymore or step into that place again. The most frustrating part is that at no point did the manager try to handle this professionally. There was no “let me look into this,” no attempt to resolve the issue, just immediate defensiveness, interruptions, and accusations. Also, for a studio that charges a premium per class, there is zero flexibility or understanding. When I was sick, I did the responsible thing by not showing up, yet I was expected to lose a ~$40 class for something completely out of my control. What is the expectation, come in sick and risk everyone else? Between the lack of accountability, the way customers are spoken to, and the rigid policies with no consideration for real life situations, this experience has been extremely disappointing. If you read other reviews, you will see ongoing complaints about management. Based on my experience, I fully expect any response to this review to deflect responsibility rather than address what actually happened, just as it did when I tried to resolve this directly.
• YT

  Yetenayet Taye

  Apr 9, 2026
  5.0
  I’ve attended a couple of classes at Club Pilates, including a trial class, and both experiences were excellent. The staffs were welcoming and made me feel comfortable, even as someone new to the studio. The answered most of the questions I had. I really appreciated how supportive and encouraging the environment felt. The classes seem well-structured, challenging in a good way, and still accessible for beginners. The studio was also very clean and organized, which made the overall experience even better. Even with just two classes, I’ve been very impressed and would definitely recommend Club Pilates to anyone looking to try something new and effective for strength and flexibility.

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