Smith's Pharmacy

Reviews

• BV

  Brittney Vasquez

  Oct 17, 2026
  2.0
  Doctor called in th prescription at 9. Said it would be ready at 12. I get there at 1:35 and they say it’s not ready come back in ten minutes. Well now a line is forming so I just get back in line for another 10 minutes. Guess what? When I get to the window they still have me wait a couple of minutes while they are shuffling around back there. My guess is they didn’t even get it ready in the ten minutes and just did it last minute while I was at the window. All for two little pills. It’s okay, I only have a 3 year old vomitting at home, so no rush right? What I don’t understand is this happens every time. They never have a prescription ready, no matter when I go get it, they always tell me ten minutes because they truth is they don’t prep prescriptions until they get there. Honestly it’s just time to find a better pharmacy because I’m tired of all the waiting.
• SC

  Stephanie Crenshaw

  Sep 15, 2026
  5.0
  I have been going to this pharmacy for 9 years and they are always outstanding. They go above and beyond almost every time I pick up a medication. I've had complex insurance for many years and they are always willing to double check to make sure they account for every penny covered so they can make sure I don't pay too much. They have contacted doctor's offices for me, have searched at other Smith's locations, submitted for medications to be ordered as soon as possible when no one - no other companies - have had them, offered to fill medications sooner than they needed to, and been so nice and friendly while taking care of these situations. The industry of pharmacies is really complicated and customers are already hurting, sick, and tired when they get to the pharmacy, but this team has never taken that out on their customers. At times they are rushed doing their best to help customers in spite of working with very difficult situations. Medications classified as controlled substances create limitations on how prescriptions can be filled and how well any pharmacy, whether Costco, Walmart, or Walgreens can fill them. I have at times gone to those other pharmacies and always always come back to getting my prescriptions at this pharmacy because I have so much faith in them because they handle these complexities better than other pharmacies. And often when there is a wait, it's because they are doing their best assisting customers with these difficult situations. And I'm speaking from my own experience as well as other people I know or have talked to. I literally go out of my way to get my prescriptions from here even when other pharmacy locations are easier to get to. And even when I'm shopping for groceries at other stores, I will still go to this Smith's Marketplace because I know they will help with anything that comes up even when it's out of their control. The process to call Smith's automated phone line to get a prescription from Smith's Pharmacy does not work, but that is a Smiths company issue and so I always opt to speak to someone in person and they are never frustrated to look up my medication refills and get them ready. And they always offer to get them ready faster than what options the automated system will give you. So basically, I'm super grateful to this team for being so professional and compassionate in spite of working in a very difficult industry.
• SS

  stetson

  Aug 21, 2026
  5.0
  I just always have such awesome experience when I deal with the women that work here. Tomi is is my absolute favorite! Such a sweet woman. Such a big loving heart. Really easy to talk to. Super knowledgable. Just the best at her job and always so professional. I love when I have to go in and get my meds filled ; ) She's the type of woman you pray that she knows how freaking awesome she is and the happy, positive impact she has in the people she deals with on a daily basis. I also get to deal with Lisa. She is pretty freakin awesome, too. Happy. Positive. Knowledgable. Respectful. Professional. And then one of the other woman that also hepled me today was just amazing, as well. I didn't catch her name, but she wears all black scrubs and was just awesome to talk to and interact with. I dont want to leave anyone out...there are several other woman that have been working there for quite some time that are freaking awesome to deal with too. I think it's crazy to see so many cool and awesome people all working together at one place. Like the hiring department is on point, or just amazingly lucky, when it comes to finding such great prople to come work for them. Like I just wish the HR departments at all these other pharmacies knew how to find and hire gems like this. They would absolutely triple or quadruple their customers. They are truly people that make this world a better place. You could seriously cut the cost of my meds in half and try to send me to a different pharmacy and would still show up to the Saratoga Springs pharmacy....every time!
• KH

  Kirsten Hansen

  Aug 10, 2026
  1.0
  I was given the wrong prescription for my 10 month old baby. Opt for another pharmacy.
• CC

  Clayton Campbell

  May 22, 2026
  5.0
  I feel like a bag of crap today, but Austin got me in and out with my prescription in under a minute. I spent more time working up the motivation to walk in than I did actually getting the stupid medice💀 props Austin

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