Smith's Pharmacy

Reviews

• TT

  Troy Tanner

  Apr 26, 2026
  1.0
  I went to the Smith’s at dinosaur Crossing store 278 at 7:55 and the pharmacy hours are open until 8PM. The girl behind the counter talking to another employee not working refused to help us and said we had to come back tomorrow for a prescription a doctor called in for a infant with a fever because of an ear infection. The pharmacist heard our conversation and didn’t say a word. We quickly went to Harmons and they said they would never act like that and said they would call the next morning and transfer our prescription to their store upon our request. We have been going to smiths for over 30 years along with several family members but will not in the future. Horrible customer service and they definitely don’t care about their customers or people but luckily there are other businesses that still do.
• AO

  Andi O'Connor

  Apr 16, 2026
  5.0
  Pharmacists are so helpful and friendly here.
• CJ

  Cody Jones

  Mar 18, 2026
  1.0
  Absolutely disgusting Behavior. I will add more to this review Once I have calmed down.
• SD

  Steven DeMille

  Feb 4, 2026
  2.0
  Unbelievably slow.
• JR

  Justin Rubio

  Jan 20, 2026
  1.0
  I went to the pharmacy at Smith's grocery store to get four bottles of medicine that were over the counter. I noticed the cashier pharmacy tech was doing absolutely nothing and I placed four bottles of medicine on the counter and she told me I could ring them up front. I understand I can go up front and ring up four bottles of medicine but you guys never had a problem with it before when I bought my medicine there and I was trying to get in and out quick because my sick girlfriend was in the car and I was trying to make this as fast as possible. So I asked to talk to the pharmacist and he says the same thing. Well guess what "Smith's employees" you can ring it up too. I had to call other store managers to see if this something I'm overreacting on and would their pharmacist person mind ringing up the order and they said yeah why not. Are you guys too good for that...ringing up some items that are right next to your counter that are medicine? Is that not a Smith's cash register? Are you not a Smith's employee? Am I not a Smith customer? Well guess what you can ring up the items too. Now I understand if somebody brought their shopping cart with 500 grocery items, but we're talking four scans of medicine from the scan gun. It takes literally 30 seconds to scan four items and say $65.27 please and then I insert my debit card and you hand me a receipt. I didn't even need a bag and you tell me go walk across the store instead? Now you put Smith's at risk of losing customers because you can't demonstrate proper customer service because you think you're better than the cashiers up front. You're too busy? everybody's busy! Is that how you guys want to be treated Mr. Pharmacist and young lady who's a pharmacist tech. You want to go into a store and be told no go walk across the store? Yeah I have a cash register right here in front of me but I'm not going to do it. Wow. Wow. It blows my mind that I feel it necessary to write a review over something so petty that could have been taken care of in less than 30 seconds. Good job guys!

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