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Nicole Stephenson
May 12, 2026
I was referred by another dentist up north to take care of 2 cavities, just so I wouldn't have to travel so much for those appointments. At first, everyone was very nice. I explained that I had TMJ and couldn't open my jaw all the way, and the hygienist, Amy, said it would be fine.
The hygienist was nice, but she was a bit much. She kept calling me pet-names like "hon" and "sweetheart" and whatnot. She treated me like I was a first grader who had never been to a dentist before. She would tell me the names of all of her tools and explain what they did. At a point, I had to politely remind her that I'm an adult, and I've been to the dentist before. Amy acknowledged this, then continued to explain to me how flossing works.
Dr. Hall came in after the cleaning to take a look at things. He poked around, and even when I told him my jaw was in pain, he continued pulling on my jaw to try to force it to open wider. I told him it hurt, and he said a few notes to Amy. He was a bit hard of hearing, which is fine, except he kept turning his ear and leaning very close to my face. I had to lean away from him and speak louder than normal to make him stop.
After that, he claimed I had 7 cavities. I was surprised and said "No, I don't think that's right--"
Then he cut me off and snapped at me "Are you a dentist?"
I was taken aback and explained that I was just confused, because the other dentist told me there were only 2 cavities on my molars, so I don't know how I got up to 7 in the span of a few weeks. Dr. Hall then told me it would be "impossible" to fill my cavities until I got my jaw fixed. I've had cavities filled before. Even with my TMJ, it is absolutely possible.
He then flat out admitted he "diagnosed" the other cavities because-- even though they weren't actually on the x-ray -- those specific teeth "hurt when he touched them." He was blindly diagnosing me. I told him no, my teeth didn't hurt, my JAW hurt because he was literally pulling on my face. He looked kind of confused, then kind of gave up and told me to just go get another opinion elsewhere.
He offered to look around again, but I told him by that point, I was uncomfortable, and felt it best for me to leave. He didn't say much after that and just walked out. Amy asked if I wanted to finish the cleaning with her brushing my teeth, and I politely declined.
I guess this offended her, because she threw down her tool, then muttered, "We're just trying to help."
I told her I understood that, but Dr. Hall was extremely condescending to me, and his comment about who the dentist is was objectively impolite.
Then Amy literally turned her back to me and said, "Well, you know where the door is."
I just grabbed my things and went to the front desk, because I didn't know if they needed anything else from me. I asked the receptionist if I needed to check out, but before she could answer, Amy suddenly ran all the way down the hall and said, "She's good to go." Essentially kicking me out.
Overall, I'm shocked by how juvenile and hostile those two people were, and I will never come back. I would rather drive back and forth to Cedar than ever see Dr. Hall or Amy again.
I had an outstanding experience at Hallmark Dental with Dr. Hall. From the moment I walked in, the staff made me feel welcome, comfortable, and genuinely cared for. The office is clean, organized, and has a calming atmosphere that really helps ease any anxiety about dental visits.
Dr. Hall is incredibly professional, knowledgeable, and takes the time to explain everything clearly. I never felt rushed, and he made sure I understood my treatment options and felt confident moving forward. You can tell he truly cares about his patients and takes pride in his work.
What really stood out to me was how attentive and gentle the entire team was throughout my visit. They went above and beyond to make sure I was comfortable the whole time, which made a huge difference.
If you’re looking for a dentist who is skilled, trustworthy, and genuinely cares about your experience, I highly recommend Hallmark Dental and Dr. Hall. I’m grateful to have found a place I can trust for my dental care.