Young Family Dental Orem

Reviews

• RA

  Rabiul Awal

  Oct 19, 2026
  5.0
  Young Family Dental in Orem provided a welcoming and professional experience. The staff was friendly, the office felt comfortable, and everything was handled with care and attention. I appreciated the smooth service and would recommend them to anyone looking for a reliable dental office
• AA

  alondra moreno (alo)

  Oct 14, 2026
  1.0
  I was a patient here for a crown. During my treatment, the dentist dropped a tool into my mouth, which scared me. My mom had given the office my insurance information twice, but we were still quoted a price using my old insurance. We were told at payment that it was the final amount, then at my permanent crown appointment we were told the quote was outdated. At checkout, Jaz D, the clinical manager, yelled at her coworkers, “Why did you let them back here for?” while my family and I were standing there. She also said something like, “you get a free crown, you get a free crown.” I felt uncomfortable and embarrassed. The way she spoke to her coworkers and to us was unprofessional. I would not want to go back.
• MM

  Marian Moreno

  Oct 14, 2026
  1.0
  I would not recommend this office. I provided my daughter’s insurance information twice, but we were still quoted a price based on her old insurance. When I paid, I was told that was the final amount. At her permanent crown appointment, we were then told the quote had been based on outdated information. The repeated back-and-forth and poor communication made the experience frustrating. During treatment, the dentist dropped a tool into my daughter’s mouth, which was alarming. My most unprofessional interactions were with Jaz D, the clinical manager. When she first went over the billing with me, she laughed during the conversation, which felt dismissive while I was trying to understand the changes in charges. At checkout, she made a comment along the lines of, “you get a free crown, you get a free crown.” I found both interactions inappropriate and unprofessional. Regardless of who handles billing, I expected the clinical manager to communicate respectfully. Based on our experience, I would not return or recommend this office.
• TG

  Tinam Gilmea

  Oct 13, 2026
  1.0
  Very Disappointing Experience and Lack of Professionalism I brought my two foster daughters to this dental office, and unfortunately, our experience was extremely disappointing. We waited approximately two hours before being informed that one of my foster daughters could not receive her cleaning because the office was still waiting for authorization from her Medicaid insurance. This was frustrating, especially after such a lengthy wait. I made several attempts to follow up with the office regarding the insurance authorization, but I was repeatedly told that it had not been received. During this process, I also discovered that the office had mixed up my foster daughters’ names and phone numbers in their records. As a result, whenever I called regarding one girl, staff members would refer to the other girl because their information had been entered incorrectly. To make matters worse, the office charged one of my foster daughters for three allegedly missed appointments that we do not believe were ever scheduled. We contacted the office to explain the situation and request that the fees be waived, but they refused, stating that she had missed three appointments. Given the errors in their records and the confusion surrounding their information, I found this response especially concerning. We ultimately decided to seek dental care elsewhere. Throughout this experience, I felt that the communication, recordkeeping, and overall handling of the situation fell far below the standard of professionalism I would expect from a dental practice. I was also uncomfortable with how we felt we were treated during our visits. As a foster parent, I take my responsibility to advocate for my foster daughters’ health and well-being very seriously. I expect a dental office to communicate clearly, maintain accurate patient records, and treat every family with respect. When mistakes occur, I believe the office should take responsibility, investigate the concerns, and work toward a fair resolution rather than dismissing them. Unfortunately, this experience left us feeling frustrated and unheard. Based on our experience, I would not recommend this dental office to other families. I hope management takes these concerns seriously and makes improvements to its communication, recordkeeping, and customer service.
• KN

  Kimberlee Nording

  Oct 2, 2026
  1.0
  (Their response below is ridiculous considering I went in and gave even more detail in person to a supervisor and closed my account myself, they didn’t choose to, I told you guys to close it immediately and print my records. Bunch of liars do not recommend this place, I’m aware of billing and how things should be done as we discussed in person. This office is so poorly managed) Not one for reviews but this place is awful. Minor issue; I waited 40 minutes past my scheduled appointment time. After already waiting, I asked how much longer it would be and was told it would only be “a couple of minutes.” I continued waiting well past that point with no meaningful communication or explanation. The biggest issue, though, was the front desk. The customer service was extremely poor. I was spoken to in a condescending and disrespectful way when I was simply asking for information that should have been provided in the first place. Instead of actually trying to help resolve the situation, the staff seemed more interested in arguing with me. At one point, I was even told, “You were on speaker,” as though that somehow excuses the way I was spoken to. It doesn’t. I also requested a call from a supervisor and never received one. The dentist themselves may be great, but the office staff and the way this office is managed completely overshadow that. If the front desk knows they are routinely getting backed up that early in the morning, they need to stop overbooking patients and start managing the schedule realistically. One of the dentists even acknowledged that they are already backed up by 8:30 AM — after essentially only a couple of appointments. That is a scheduling and management problem. Patients shouldn’t have to sit around waiting, repeatedly ask for updates, be treated poorly for asking reasonable questions, and then have their request for a supervisor ignored. Great dentist, awful office experience. I would not recommend this place unless you’re willing to deal with extremely frustrating front-desk service just to see a dentist you like. The office assistants seriously need customer-service training and better management.