H-E-B Pharmacy was ranked #1 in customer satisfaction for supermarket pharmacies by J.D. Power for the 3rd year in a row in 2023. At your nearby H-E-B Pharmacy located at 18611 Eastfield Drive in Webster, the health and safety of Texans is our top priority. As a trusted source for all routine childhood and adult immunizations, H-E-B Pharmacy is also a provider for COVID 19 vaccine. H-E-B is proud to continue our long-term tradition of taking care of Texans.
I always shop at HEB , but yesterday was one of my worst experience I had. I wanted to share my experience because I felt DISCRIMINATED. I came to the pharmacy and a lady with a nice smile came to the counter asked if she could help me, I said yes of course, but I don't know what her problem was, I told her my Doctor sent 2 prescriptions the day before and she asked for my name and date of birth, I had to repeat my self at least 5 times I was getting frustrated. She grabbed a paper and a pen wanted me to write my date of birth. I was already upset and I told her do you know 10/20 she said no I got mad she doesn't understand the date 10/20. And she said again she doesn't understand, I don't know how this person can help a customer if she doesn't understand date of birth.
I got more mad and left.
She doesn't deserve to be in a position helping customer / patients.
I hope mangment find a good solutions for this situation.
Now I have to wait until Monday to switch my medication to a different pharmacy. And my medication is for my Heart and I hope I don't have a problem until Monday.
MB
Marko Bachynsky
May 8, 2026
5.0
Thank you for working with HM clinic to find an alternative steroid inhaler after insurance denials. I was able to get it last minute, and the staff is both friendly and knowledgeable!
JM
J M
Feb 14, 2025
1.0
This was my go to pharmacy for a while, until recently. I had a prescription I needed to fill that was close to having the refills be expired, I requested the refill, but realized I would not be back from out of town in time to pick it up before they restocked it. I called the pharmacy and they agreed to hold it for a couple of additional days. It was understood that I would be picking it up on a certain day. On that day I arrived at the pharmacy at 4 o'clock and they said that it was already restocked that morning and the head pharmacist said that there was nothing they could do. They never said that I needed to be there by a certain time before it would be restocked, I was under the impression I had until the end of the day to pick it up, because why wouldn't I if they never said otherwise? They had a very "oh well" attitude about it. I will be filling my prescriptions elsewhere from now on. If they honestly cared about their patients they would have handled this situation differently.
H-E-B Pharmacy is located at 18611 Eastfield Drive, Webster, TX 77598, United States.
What are the operating hours of H-E-B Pharmacy during weekdays?
H-E-B Pharmacy is open from 8:00 AM to 8:00 PM, Monday through Friday.
Does H-E-B Pharmacy offer pickup and delivery services?
Yes, H-E-B Pharmacy offers both in-store pickup and delivery services for your convenience.
What types of payment does H-E-B Pharmacy accept?
H-E-B Pharmacy accepts American Express, Android Pay, Apple Pay, cash, check, contactless payment, Discover, MasterCard, Samsung Pay, and Visa.
Is an appointment required to access pharmacy services at H-E-B Pharmacy?
No, appointments are not required to use pharmacy services at H-E-B Pharmacy.
Which vaccines does H-E-B Pharmacy provide?
H-E-B Pharmacy provides routine childhood and adult immunizations, including the COVID-19 vaccine.
How can I find more information about H-E-B Pharmacy services online?
You can visit their website at https://www.heb.com/pharmacy/common/landing for detailed information about available pharmacy services.
Are there ATM services near H-E-B Pharmacy?
Yes, nearby ATMs include The Exchange Network, Coinme, and the HEB ATM, offering convenient access to cash.
What dining options are near H-E-B Pharmacy?
Nearby dining options include In-N-Out Burger, Dave's Hot Chicken, The Taco Stand, and Parry’s Pizzeria & Taphouse for a variety of fast food and restaurant choices.
What retail and shopping centers are close to H-E-B Pharmacy?
Nearby retail locations include Baybrook East shopping center, La-Z-Boy of Webster furniture store, and the H-E-B grocery store, ideal for shopping before or after your pharmacy visit.
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