H-E-B Pharmacy was ranked #1 in customer satisfaction for supermarket pharmacies by J.D. Power for the 3rd year in a row in 2023. At your nearby H-E-B Pharmacy located at 1821 South Valley Mills Dr in Waco, the health and safety of Texans is our top priority. As a trusted source for all routine childhood and adult immunizations, H-E-B Pharmacy is also a provider for COVID 19 vaccine. H-E-B is proud to continue our long-term tradition of taking care of Texans.
The pharmacists there are extremely rude and arrogant. No one has any control over this pharmacy. I moved all my prescriptions. You should really hire some adults
JB
Jeremy Willis (BigJDub)
May 22, 2026
1.0
UPDATE: After having my doctor send my prescriptions to a different pharmacy I am still unable to fill them because HEB is reporting to my insurance company that I have picked up my prescriptions from them so my insurance won't allow me to fill them anywhere else. At least it's only diabetic medication, that's not important, right? I guess I'll find out since I ran out some time ago.
I have been trying to get my prescription for 6 weeks now. My doc has contacted HEB at least 5 times that I know of to get them to do their job and they still keep saying im not eligable for a refill yet. I've been getting the same perscription for nearly a year. I'm out of my meds and HEB keeps pushing back when they will refill it. I will be switching pharmacies after this and my weekly grocery trips will be going somewhere else. There will be no more money coming out of my pocket at any HEB locations. I could only imagine what would happen if my issue was life threatening.
BB
Bianca Brooks
Mar 6, 2026
1.0
Horrible wait times in drive through and they were so rude
AH
Ashely Hicks
Feb 28, 2026
1.0
The mangers that work here are very rude especially the store manger and the manger that’s under him they not concerns about customers or they opinions they be quick to rush them off the phone people wasn’t lying when they say the mangers is rude me and my husband had experience it ourself
BK
Bo Koon
Jan 11, 2026
5.0
Like all HEB's this store is phenomenal their pharmacy really went above and beyond for me. Thank you HEB Pharmacy
Where can I find the latest H-E-B Pharmacy news regarding the COVID-19 Vaccine?
Please visit https://vaccine.heb.com/ to learn more about the vaccine, including current vaccine phases and answers to Frequently Asked Questions
Do H-E-B Pharmacies accept walk-ins for COVID-19 and flu vaccines?
COVID-19 and flu vaccines are available on both a walk-in or appointment basis
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