Club Pilates

Reviews

• KD

  Kelsie Delgado

  Aug 25, 2026
  5.0
  I absolutely love Club Pilates! The entire staff is so welcoming, friendly, and helpful, and the instructors are truly amazing. They are knowledgeable, encouraging, and do such a great job making sure everyone feels comfortable and supported, no matter what their fitness level is. The studio is always clean, organized, and well-maintained, and I love the variety of classes offered. There’s something for everyone, whether you’re looking to build strength, improve flexibility, work on balance, or simply feel better in your body. You can really tell that the staff cares about their members and wants everyone to succeed. The atmosphere is positive, encouraging, and never intimidating. I highly recommend Club Pilates to anyone looking for a welcoming studio with fantastic instructors and a great community! ❤️
• EE

  Emily

  Aug 25, 2026
  5.0
  Love Club Pilates in Tyler! The instructors are all so nice and make the classes really enjoyable. They have a great variety of classes and times, so it’s easy to find something that works with my schedule. I also love that they use different equipment throughout the classes because it keeps things interesting and makes every workout feel a little different. Definitely recommend!
• TS

  Taylor Sievert

  Aug 25, 2026
  5.0
  This studio is so amazing! All of the instructors are so helpful and truly make each class feel so inviting. There is also such a good variety of equipment that I don’t normally find at other studios. There were a variety of classes that worked with my schedule and the staff were so wonderful in helping me pick and book the right one! Highly recommend you check them out!
• MH

  Megan Hidalgo

  Aug 22, 2026
  1.0
  I really wanted to like Club Pilates in Tyler, but unfortunately, my experience has been frustrating. The first issue for me has been the lack of consistency between classes. I can take a Flow 1 class one day and feel like I barely got a workout in, and then take another Flow 1 class that feels so difficult that I’m worried I’m going to hurt myself. I understand that different instructors have different teaching styles, but the difference in difficulty can be extreme, and it makes it difficult to know what to expect from a class that is supposed to be at the same level. MY MAJOR ISSUE was with canceling my membership. I went into the studio specifically to ask about canceling and was told by the girl at the front desk that there was a 30-day cancellation requirement. I told her that was fine, and she told me she was filing my cancellation. At no point was I told that I also needed to send an email requesting the cancellation. About a month later, I received a payment request from Club Pilates. When I called, I explained that I had already gone into the studio and canceled. MALLORY, the girl who answered my call, told me that cancellations had to be submitted by email and that this was stated in my contract. What really frustrated me was how the situation was handled. She did not seem to understand or acknowledge why I was upset, and there was no apology or even acknowledgment that the front desk employee had failed to tell me about the email requirement when I specifically came into the studio to cancel. Instead, I felt like I was being treated as though I was lying about what I had been told. This made my exceedingly frustrated, especially when I had made an effort to come into the studio in person to properly cancel my membership. on top of that it made me feel as though THEY INTENTIONALLY WITHHELD INFORMATION FROM ME TO GET ME TO PAY ANOTHER TWO MONTHS. My frustration is not with the fact that there was a 30-day notice nor am I frustrated about needing to email. My frustration is that I was told to my face that my cancellation was complete. If the employee had simply told me, “You also need to send us an email to complete the cancellation,” I absolutely would have done that. Now I have to pay an additional two months because of that employee. And I did not even receive an apology. I feel like this could have been avoided with clearer communication from the beginning. As well as being handed a physical contract and not one that I have to look up on an app or website. Between the inconsistency in the classes and the confusion surrounding my cancellation, my overall experience with Club Pilates Tyler has unfortunately not been what I hoped for.
• LS

  Linz Shea

  Aug 3, 2026
  1.0
  The classes and instructors at Club Pilates Tyler were great, but unfortunately, the billing practices and lack of communication completely ruined my experience. For nearly a month, I called two to three times every week trying to speak with a manager before my next membership payment was due. I could not log into the app to update the credit card on file, and I specifically asked them to stop attempting to process the automatic payment until someone could help me. Despite all of those calls, I never received meaningful help or a return call. Almost a week later, after I deposited money into that account to pay bills, the membership charge was pushed through and left me in a very difficult financial situation. I called multiple times afterward and even went to the studio in person asking for help, but nothing was resolved. They also processed an additional charge of approximately $20 just a few days before the monthly membership payment was taken. My mother also prepaid more than $400 for private sessions. Her health has significantly declined, and she has Parkinson’s disease along with other medical issues, so she no longer feels Pilates is a good fit for her. She called repeatedly for weeks trying to speak with someone about transferring the prepaid amount to me, either toward my unlimited membership or so I could use the private sessions. After receiving no response, I obtained the phone number for the instructor who was supposed to work with her. My mother finally explained her health concerns and asked again about transferring the sessions. She was told the matter would be looked into, but she never heard back. Another major concern is that, even with an unlimited monthly membership, members can be charged approximately $15–$25 for missing a class. I understand having a cancellation policy, and I did not have an issue with the 12-hour cancellation requirement under normal circumstances. However, illnesses do not always provide 12 hours of notice. The studio understandably tells members not to attend when they or their children are sick, but members are still financially penalized for staying home. As a single mother who drives at least 30 minutes to attend classes and who has also been traveling to MD Anderson for medical care, there were occasional mornings when either my child was sick or I was physically unable to make it. These situations were not frequent, but I often felt pressured to attend while feeling unwell because I could not afford another charge on top of the monthly membership. I was also charged twice for a pair of socks purchased at the studio. I was told I would receive a credit, but that credit was never applied. Again, the instructors and the actual classes were wonderful. My negative review is based on the billing issues, the difficulty reaching management, the lack of follow-up and the inability to get problems resolved despite repeated calls and an in-person visit. I would not recommend signing a membership agreement here if you have children, health issues or any chance that you may need flexibility. Even keeping detailed records of your calls and charges does not help much when no one follows up and the issues still are not resolved.

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