H-E-B Pharmacy

Reviews

• MM

  melissa martin

  Sep 6, 2026
  1.0
  If I could give no stars, I would. The pharmacy is very rude, including the pharmacist. The one with the black hair, the short girl, the staff is rude and incompetent. I was there for an hour to get prescriptions for veterans. They didn't know how to process the medicine for payment and all along, they had the code that they needed, but instead, they were gonna turn me away once I would determine for them to get it right. The pharmacist and the staff kept telling me to wait. But we were already called before arriving to the pharmacy to pick up the medicine. Once I left cause, I'm like, you wouldn't have called if they weren't ready, the pharmacist kept saying, wait, wait, go through the drive through drive up first car. The drugs were in the drawer. All along, ready the most unprofessional and rude people I don't usually leave Reviews , but today was ridiculous and obviously i'm telling the truth based on the reviews that are posted.
• JH

  Jason Halpert

  Aug 22, 2026
  5.0
  Been using them for over a year and never had an issue. Get in and out without problems, which is sadly not the norm today for a lot of places so I’m glad this spot functions pretty smoothly!
• CC

  Cynthia Craig

  Aug 20, 2026
  5.0
  Always prompt, efficient and kind. This pharmacy is wonderful. When I have a special need or question, they take the time to help me find a solution.
• LL

  Lindsey

  Mar 31, 2024
  2.0
  I feel like I'm at HEB daily, so it's super convenient to be able to get my prescriptions there. However, they've defaulted to a day or 2 out on prescriptions called in by the doc instead of having them same day like they did in the past. In my opinion, this is unacceptable for things like steroids and antibiotics that should typically be started right away. My son had an early a.m. appt with the pedi and they called in a steroid eye drop instructing us to start them that day. Later that day, I went on the app to check on the rx and it was scheduled for pickup the next afternoon. I had to call to see if it was in stock and convince them to let me have it the same day
• DB

  Dionne Burton

  Aug 27, 2022
  2.0
  Morning cashiers are very nice…especially the lady who retired from Klein ISD. However, there are cashiers who will NOT check customers out in a crowded store if you’re 1 item over the limit of 15 in a 15 only check out. I find this extremely rude to even ask a customer to count their items. Overall, I love HEB stores but customer service depends on who’s working that day and how management chooses to handle these kinds of situations.

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