Club Pilates Southlake

Reviews

• JJ

  Jsunday83

  Sep 27, 2024
  5.0
  I can tell by the owners responses to negative reviews that they choose to take the high road. Generally, I would never defend a business against a bad review because I can't speak for that individual's experience. However, in this scenario, I feel somebody should say something...I saw a review where they were upset because they were automatically charged without notice.....No...The company tells you it is a 3 month commitment from the beginning. If you aren't paying attention, that's on you....Now, to review my experience so far.... First, I think it's appropriate I lay out some physical attributes about myself...I'm a significantly overweight (albeit incredibly handsome) 40+ year old male. I have had multiple knee surgies and continued back issues (bulging discs). I have done physical therapy for my back in the past, but some of those movements put an incredible amount of pressure on your knees. With Pilates, it's a full body workout, but extremely low impact. I'd imagine the instructors recognize I'm not in the best of shape, new to the Pilates, experience, etc...given that, they are incredibly helpful and caring. The instructor I had today continued to make sure I'm doing the exercise correctly as to not injure my back...she didn't know I had back problems. The manager is incredibly friendly and understanding. It might be because I'm their only male client, but she knows me by name and also helped correct my form during our session today. Give Pilates a chance regardless of where you go....But if your around the vicinity of a club pilates, give them a try.
• PW

  Patti Walsh

  Mar 30, 2024
  5.0
  I cannot give enough praise to the instructor here named Eli. She is so very thorough in the way she instructs that you can clearly understand what you should be doing. She's funny, engaging, and really keeps you motivated throughout the class! I highly recommend taking private classes with her if you are doing this for the first time. She is extremely knowledgeable and has been doing this for I believe 17 + years!
• CP

  Christine Pugh

  May 5, 2023
  5.0
  They have absolutely amazing instructors!
• JC

  Jess ChC

  Jan 23, 2023
  1.0
  This review has nothing to do with instructors and everything to do with administration. I attended this location for only a few months, canceled according to what they request back in 2021, the card used was from out of the country making it difficult for me to check regularly. They had been charging me every single month for over a year. They “accepted” their “mistake” which just tells you how much they care for $$ not clients (who charges without realizing they haven’t attended for over a year BUT CONTINUE CHARGING! 😅) it’s been over a month that I requested my money back and I’m still waiting for my $3,000+ back they said they’d refund. Check your account, when you cancel make sure you save emails and texts, you might need it as proof as I did. Shameful to say the least.
• MC

  Migdalia Cruz

  Jun 20, 2022
  1.0
  I am not judging the place, instructors, or effectiveness of their programs. I only went for two sections. But when talking about honesty and trust, I wish I can give them zero star. After multiple calls from them I finally accepted going to know their program. The recruiter lady said to take one month to know them and keep it on if I like it. So, that first month I went to two sections only. When they automatically charged my card the next month I called claiming a refund because I wasn’t going to be able to commit for a membership and the proof was that I didn’t go for the whole month. The person on the phone had only one answer for anything I said, “I am not refunding your card” That is what makes me so disappointed with them. If I am a business manager I will always work around with my customers. An example of I could have said is “I feel sorry to hear that you are able to continue at this time. Unfortunately I can not refund your card but I can hold a credit for you in this amount which will be valid for 3 months should you decide to come back during that period.” Don’t show that money is more important than the person. They kept my $129 and lost a customer that could represent more money than that in a near future.

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