LensCrafters

Reviews

• RW

  Richard Wang

  May 12, 2026
  5.0
  Great service! Tony was able to fix my glasses quickly and even adjusted them fit better.
• RY

  RE Yankeedon

  Apr 28, 2026
  5.0
  Rosa of the Lens Crafters at Alamo Ranch was able to assist me with a problem in my frames and left me 100% satisfied. She took full ownership of the issue which assured me I was in excellent hands.
• BS

  Brian Silva

  Apr 24, 2026
  2.0
  I had an appointment scheduled at LensCrafters, but unfortunately, I ended up canceling due to the experience when I arrived. When I walked in, there were three staff members at the counter, including what appeared to be one of the doctors. No one acknowledged me or greeted me, which immediately felt off. I stood there unsure of who to speak to until I approached the counter myself. To be honest, I couldn’t even tell you any of their names, because no one introduced themselves or offered any kind of welcome. The first thing I was asked was simply, “Your name?”—no greeting, no “How can we help you today?” It felt abrupt and impersonal. From there, the interaction continued in the same tone. Without much context or discretion, the staff member began discussing pricing and what I would owe out of pocket, including insurance details, in front of other customers. That felt uncomfortable and unprofessional, especially when it comes to personal financial information. I value good customer service, and to me that includes basic things like eye contact, a welcoming tone, and a sense that you’re being taken care of—not rushed through a process. Unfortunately, that wasn’t the case here. Because of the overall experience, I chose to cancel and plan to reschedule elsewhere. I hope this location can improve their approach to customer interaction, especially when it comes to first impressions and privacy.
• PM

  paul montoya

  Apr 14, 2026
  5.0
  Exceptional Service at LensCrafters — Ask for Ms. Alex From the moment I walked into LensCrafters, Ms. Alex set the tone with a warm welcome, a genuine smile, and an outstanding personality. She took the time to answer all my questions, understand my concerns, and guide me through options I would not have considered on my own. Her recommendations were thoughtful, practical, and clearly tailored to what I actually needed. What stood out most was her attention to detail. She made sure the frames and lenses I selected were the right fit, not only visually but functionally. At no point did I feel rushed or overlooked. This was the most confident and comfortable I have ever felt making an eyewear purchase. If you want someone who is knowledgeable, attentive, and truly invested in helping you, go see Ms. Alex. She represents exactly what great customer service should look like.
• BB

  Blas Barrera

  Apr 11, 2026
  5.0
  I highly recommend LensCrafters. Tony Hernandez assisted me this evening, and the experience was outstanding from start to finish. At 45 years old, I hadn’t worn glasses since high school, so I came in with quite a few questions about lenses, current trends, and overall style. Tony took the time to walk me through everything, built great rapport, and made sure I felt comfortable and informed throughout the entire process. I left my purchase feeling confident, with every question thoroughly answered. What stood out even more was realizing that Tony had previously helped my wife when we were shopping for glasses for our son. His consistency speaks volumes. He took the time to find savings, educated rather than pressured, and genuinely seemed to have our best interests in mind. Tony also spoke very highly of the company, how they treat both customers and employees, and mentioned he’s been with LensCrafters for 10 years. Based on my experience, it’s easy to see why. I highly recommend LensCrafters to anyone in need of professional eyewear or quality sun protection.

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