LensCrafters

Reviews

• CC

  Cool

  Jun 20, 2026
  5.0
  love it good people.
• JL

  Jaime Leal

  Jun 1, 2026
  5.0
  Fui a tomar un test y el trato muy bien, la espera fue mínima.
• IR

  Isaac A Richards

  May 31, 2026
  5.0
  I recently had an exceptional experience at the LensCrafters location at Ingram Park Mall in San Antonio. After a disappointing experience at another location, instead of giving up, I prayed and trusted that God would guide me to the right store. He guided me to call this store, and when Mateo answered the phone, he provided exactly what I needed—information and genuine kindness. He connected me with Assistant Store Manager Annette T., who took the time to listen to my concerns and understand my situation. Rather than dismissing my experience, she validated my feelings and offered meaningful solutions. I am grateful that God placed this store and these individuals in my path at exactly the moment I needed them. She placed a new frame order and I went in to try them on Sunday May 31st 2026. They were perfect. During my visit, I was impressed by the store’s thoughtful design. The lighting is warm and appropriately bright—making it easy to assess frames without feeling overwhelmed—while the display cases are organized in a way that makes browsing intuitive and enjoyable. Annette mentioned the store had recently undergone a remodel, and it clearly reflects a commitment to creating an inviting, modern shopping environment. In this welcoming setting, Annette patiently worked with me as I explored additional options, including the Meta Ray-Ban glasses. She offered an additional discount that reflected her genuine commitment to my satisfaction. Beyond the transaction, Annette demonstrated mastery in both product knowledge and optical expertise. She understands the technical aspects of lens shaping, frame design, and fit adjustment—skills that come from genuine training and experience. When I asked about prescribing my Wayfarer Reverse sunglasses, she didn’t dismiss the request; instead, she engaged with it as a technical challenge worth investigating. What impressed me most was Annette’s professionalism, attentiveness, and genuine care. She took ownership of my experience from start to finish. The distance from my home is absolutely worth it for the quality of service and expertise this store provides. Annette exemplifies what exceptional customer service should be. I am deeply grateful to God for orchestrating this experience and for blessing me with such kind and knowledgeable service. I would highly recommend this location to anyone seeking both quality eyewear and outstanding support.
• EL

  Eddie De Leon

  May 29, 2026
  5.0
  Wonderful service and knowledgeable staff
• MM

  Mari

  May 20, 2026
  5.0
  The store manager Wryder went above and beyond in assisting me with my new glasses. He was helpful, attentive, and provided excellent customer service. Great experience with all the employees, they were all helpful and willing to answer any questions.

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