H-E-B Pharmacy was ranked #1 in customer satisfaction for supermarket pharmacies by J.D. Power for the 3rd year in a row in 2023. At your nearby H-E-B Pharmacy located at 999 East Basse Road in San Antonio, the health and safety of Texans is our top priority. As a trusted source for all routine childhood and adult immunizations, H-E-B Pharmacy is also a provider for COVID 19 vaccine. H-E-B is proud to continue our long-term tradition of taking care of Texans.
I have bad news, unfortunately HEB isn’t perfect as I had originally assumed. It’s especially odd as this specific grocery location is so great. It’s my first time at this pharmacy and basically everything they told me changed multiple times. I called and they said medication would be ready in 30 minutes. I get there (40 min later) and they said it wouldn’t be ready for an hour. They said I would be able to pick up only one prescription my PCP ordered there and it turns out after more waiting I could pick up all of them. They said none were covered by insurance then it turns out they all were. This back-and-forth was very unprofessional. Again, beware HEB does make mistakes and when they do, it’s pretty rough.
MD
Melissa D
May 5, 2026
1.0
I really want to like this pharmacy. The rest of the store is amazing and all of the other staff is super friendly. I’m not sure if the pharmacy is understaffed or just don’t like interacting with customers. There is only ever one cashier whether the line is three people long or ten.
My biggest complaint is that prescriptions aren’t usually ready until eight to twenty four hours after they’re called in. I had a 7:00 am appointment this morning and my prescription was called in no later than 8:30 am. When I checked the app to see if it was ready at 7:00 pm, the app has a note that I can pick up tomorrow after 9:00 am and that the prescription is in process. How is this okay for people who need these meds same day?
The slowness of filling prescriptions is always an issue. I don’t usually need my prescriptions right away, but 24 hour turn around is absolutely absurd.
It’s so bad that I recommend to my friends to not use this location. I highly recommend going to a local pharmacy over this one.
AM
A.J. Martinez
Apr 30, 2026
1.0
Helpful until I was hung up on. Definitely no phone manners. I was actively asking a question when he said bye and hung up.
JL
Justin Lopez
Apr 1, 2026
1.0
This place sucks.
BC
Brian Clinton
Apr 11, 2019
5.0
GREAT CUSTOMER SERVICE. REALLY GO ABOVE AND BEYOND FOR THEIR CUSTOMERS!!!!
Where can I find the latest H-E-B Pharmacy news regarding the COVID-19 Vaccine?
Please visit https://vaccine.heb.com/ to learn more about the vaccine, including current vaccine phases and answers to Frequently Asked Questions
Do H-E-B Pharmacies accept walk-ins for COVID-19 and flu vaccines?
COVID-19 and flu vaccines are available on both a walk-in or appointment basis
What are the regular in-store hours for H-E-B Pharmacy at 999 East Basse Road?
The pharmacy is open Monday to Friday from 8:00 AM to 8:00 PM, Saturdays from 9:00 AM to 6:00 PM, and Sundays from 10:00 AM to 5:00 PM.
When is the drive-through service available at H-E-B Pharmacy?
Drive-through hours are Monday through Friday from 9:00 AM to 9:00 PM, Saturday from 9:00 AM to 6:00 PM, and Sunday from 10:00 AM to 5:00 PM.
Does H-E-B Pharmacy require appointments for COVID-19 and flu vaccinations?
No, COVID-19 and flu vaccines are available on both a walk-in and appointment basis at H-E-B Pharmacy.
Where can I find the latest COVID-19 vaccine information for H-E-B Pharmacy?
Latest information can be found at https://vaccine.heb.com/, which includes current vaccine phases and answers to common questions.
What payment methods does H-E-B Pharmacy accept?
They accept American Express, Apple Pay, Android Pay, Cash, Check, Contactless Payments, Discover, MasterCard, Samsung Pay, and Visa.
Does H-E-B Pharmacy offer delivery and in-store pickup services?
Yes, the pharmacy provides both delivery and in-store pickup services for your convenience.
Are there nearby places to visit before or after my visit to H-E-B Pharmacy?
Yes, nearby you can visit Nikki's Swirl Shoppe for ice cream, The Shops at Lincoln Heights for shopping, and Koko Fitclub Alamo Heights if you want to work out.
How can nearby establishments complement my visit to H-E-B Pharmacy?
You can pick up pet supplies at Pet Works, get beauty treatments at NubieNails or Waxed Off, or grab a sweet treat at The Ultimate Cheesecake Bakery nearby.
Is parking available at H-E-B Pharmacy and how easy is it to access?
Yes, free parking is available on-site, making it convenient to visit the pharmacy especially when driving.
What are the categories of products and services offered at H-E-B Pharmacy?
H-E-B Pharmacy offers medicines, medical equipment and supplies, first aid supplies, contact lenses, optometry and optical goods.
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