H-E-B Pharmacy

Reviews

• JB

  Joe Bermea

  4 days ago
  5.0
  Always does a great job and follows up with dr upon request
• IG

  Israel Gonzales

  Aug 25, 2026
  1.0
  Extremely poor customer service and unprofessional communication from this pharmacy. My first call was answered, I could hear staff talking in the background, and then the call was disconnected. I initially gave them the benefit of the doubt and assumed it may have been accidental. I called back and waited about a minute, which was completely reasonable. However, once someone answered, they immediately attempted to place me back on hold before even determining why I was calling. When I explained the reason for my call, the staff member apparently assumed I was calling from a physician’s office—even though I had followed the automated prompts identifying myself as a patient—and initially tried to redirect or turn me away. I clarified that I was a patient calling regarding a prescription refill that I routinely call in when needed. I explained that my physician, an MD, had already submitted the prescription and that the pharmacy had previously requested the date of my last clinic visit because it had not been included with the original refill information. I was then told there was another problem because the prescriber “couldn’t be an NP.” I clarified that my physician is, in fact, an MD. Instead of simply acknowledging the misunderstanding and explaining what information was needed, the employee responded with an attitude, stating that it “needs to say that because it doesn’t.” At that point, I explained that their staff needs to clearly communicate exactly what information is required so patients are not repeatedly going back and forth between the pharmacy and their clinician. The response I received was essentially, “Well, it’s in the fax, so if the MD read it, she would’ve seen it.” That response was completely inappropriate. As a Surgical RN and healthcare professional myself, I understand that pharmacies are busy, phone calls get dropped, documentation can be incomplete, and clarification between providers and pharmacies is sometimes necessary. None of those things excuse speaking disrespectfully to patients or blaming a patient’s physician instead of professionally explaining what is needed to resolve the issue. What concerns me even more is that after reading other reviews describing similar experiences, this does not appear to be an isolated interaction. Patients calling a pharmacy are often dealing with medications, illnesses, chronic conditions, or other stressful healthcare concerns. They deserve basic courtesy, clear communication, and professionalism—not attitude, dismissiveness, or being made to feel like an inconvenience. Management should seriously evaluate the customer-service culture at this location and provide additional training regarding professional communication and appropriate interactions with patients and healthcare providers. I will also be documenting this interaction and considering submitting my concerns to the Texas State Board of Pharmacy. Pharmacy staff are healthcare professionals, and patients should be able to expect behavior that reflects that responsibility. I also have the pharmacy’s original written rejection notice. It clearly identifies my prescriber as “Dr. Maxine Zhou,” and the pharmacy’s own note states only, “need a last seen visit date on script by Dr Zhou.” There is no mention on that notice that her MD credential needed to be separately written, nor any statement that the prescription was being questioned because the prescriber might be an NP. After addressing the requirement the pharmacy actually communicated, I was subsequently given a different requirement and then spoken to rudely when I questioned why this had not been communicated in the first place. Patients should not be expected to repeatedly contact their clinicians because pharmacy staff provide incomplete or changing instructions.
• CI

  Cyndi Inkpen

  Aug 24, 2026
  5.0
  Stan and his entire team are amazing. They care very much about their patients and take time to answer questions like a home town locally owned pharmacy. They will do all they can to help their patients.
• AA

  Angelita

  Jun 30, 2026
  1.0
  How rude!!! Tried calling to check on my prescriptions and the phone rang for 20 minutes. Then someone just says can I help you in such a rude tone. When she was done giving me the information she just hung up. Not even a good bye. So so rude pharmacists
• TB

  Tyler byla

  Jun 25, 2026
  1.0
  My prescription is always ready but when I go in person to pick it up they make me wait 45 mins every time but when I go thru drive thru they have to give it to me right away 😂 why do they do that

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