Question 1

Is the Emergency Department open 24/7?

Accepted Answer

Yes. University Hospital’s Emergency Department is open 24 hours a day, 7 days a week, 365 days a year and is staffed with board-certified emergency physicians and specialty-trained providers to manage urgent and life‑threatening conditions.

Question 2

Where is the Emergency Department located and how do I enter the campus?

Accepted Answer

University Hospital Emergency Department is on the University Health Main Campus at 4502 Medical Drive, San Antonio, TX 78229 (University Hospital / Sky Tower). Patients and visitors may use the Visitor Parking Garage and enter the hospital via the Bill Greehey Way Bridge (Level 1 - Blue). For arrivals by ambulance or after-hours admissions, follow signage to the Emergency Department/Admissions entrance on the ground level (Level G).

Question 3

When should I go to the Emergency Department instead of urgent care?

Accepted Answer

For true medical emergencies (sudden chest pain, severe difficulty breathing, stroke symptoms, major trauma, unconsciousness, severe bleeding, suspected poisoning, etc.), call 911 or go to the Emergency Department immediately. For non‑life‑threatening illnesses or minor injuries, consider a walk‑in clinic or urgent care; urgent care can reduce wait time for less serious conditions but is not a substitute for emergency care when life‑threatening symptoms are present.

Question 4

How do I contact the Emergency Department?

Accepted Answer

For general Emergency Department information, call 210‑743‑0024. For main campus/hospital information call 210‑358‑4000. For pediatric emergency information, call the Children’s Emergency Department number at  210-726-4000. If you are experiencing a life‑threatening emergency, call 911.

Question 5

What should I bring when I come to the Emergency Department?

Accepted Answer

Bring a government‑issued photo ID, your insurance or payment information, a list of current medications (including dosages), and any relevant medical records or advance directives if available. For children, bring immunization records when possible. If you have a MyChart account, you can access health records and billing information online.

Question 6

What is the visitor policy for patients in the Emergency Department/hospital?

Accepted Answer

University Health encourages family support but may limit the number of visitors per patient and requires visitors under age 13 to be accompanied by an adult. Visitation may be restricted for patients with contagious conditions. Masks/face coverings are optional unless clinically indicated; check the hospital’s Visitor webpage for current guidance and any temporary restrictions.

Question 7

Where can I park and what are parking details?

Accepted Answer

Visitor parking is available in the Visitor Parking Garage adjacent to the Women’s & Children’s Hospital. The parking garage is paid; rates vary by duration (short‑term free, then incremental fees up to daily max). See the hospital Parking page or campus map for entrances and EV charging locations.

Emergency Department - University Health University Hospital

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