Question 1

When is the University Health Children's Emergency Department open?

Accepted Answer

The Harvey E. Najim Children’s Emergency Department is open 24 hours a day, 7 days a week (children's ED operates 24/7).

Question 2

When should I take my child to the University Health Children's Emergency Department?

Accepted Answer

Bring your child to the Children’s ED for urgent or life‑threatening conditions (e.g., severe breathing problems, seizures, severe abdominal pain, major injuries, burns, unconsciousness). For life‑threatening emergencies call 911. For less urgent issues, consider the PediExpress walk‑in clinics. (See University Health 'When to Go to the ER' and 'Conditions' listings.)

Question 3

What should I bring with my child to the University Health Children's Emergency Department?

Accepted Answer

Bring photo ID, insurance information, a list of current medications (including doses), any referral paperwork or prior test results if available, a record of allergies, and comfort items for your child (diapers, formula, favorite toy).

Question 4

Will my child be seen by pediatric specialists, and does the University Health Children's Emergency Department provide trauma care?

Accepted Answer

Yes — the Children’s ED is staffed by board‑certified pediatric emergency physicians and pediatric specialists from UT Health San Antonio. If needed, patients can be transferred to the hospital’s Level I pediatric trauma center.

Question 5

Are Child Life specialists available to help my child at the University Health Children's Emergency Department?

Accepted Answer

Yes — University Health’s Child Life program supports pediatric patients and families to help children cope with illness and procedures through age‑appropriate distraction, play and preparation techniques.

Question 6

What are the visitor guidelines for the University Health Women’s & Children’s Hospital and Children’s Emergency Department?

Accepted Answer

Visitor policies may be limited to protect patients and staff. Visitors under age 13 must be accompanied by an adult; visitation can be restricted for contagious patients (including COVID‑19) and masks are optional except where clinically indicated. The care team may limit the number of visitors at any time.

Question 7

How can I contact or get more information about the University Health Children’s Emergency Department?

Accepted Answer

For Children’s Emergency Department information call the ED contact number listed on the University Health site (listed contact numbers include 210‑726‑4000 for ED information and 210‑358‑4000 for the Women’s & Children’s Hospital/main campus).

Children's Emergency Department - University Health Women's & Children's Hospital

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