H-E-B Pharmacy

Reviews

• SB

  Stephanie Ballou

  Sep 24, 2026
  5.0
  Good wait time and amazing staff. I’m glad they have the pre-pay/checkout option on the app. Makes things go a lot faster. If you have the availability to do that, I would highly suggest it!
• ER

  Emily Ryan Reed

  Sep 8, 2026
  1.0
  I just had the most bizzare 5 minute experience at this pharmacy. I was visiting for the first time and came to pick up a nebulizer, prednisone and an inhaler. I was unable to breathe comfortably for 24 hours due to the day before being Labor Day, and another pharmacy giving me the run around about how they couldn’t access my script and had “100s” to go through. I left that pharmacy frustrated and came to this one hoping for a great experience. I just moved to a neighborhood down the street, and I love HEB. The man that greeted me was polite but immediately gave me what people literally joke about “there’s nothing on our end and we don’t see you here”. I had just confirmed with my doctor that they were there. I mistakenly said “my doctor just spoke to someone named Ben”, and that I’m having problems breathing without it. Instead of turning around and checking on the interaction and my name he just said “there’s no one by that name here”. I am now powerless, so I sit down, exhausted because I can’t breathe, to call the doctor to confirm the person they spoke to even though it seemed redundant. Not even 30 seconds go by when I see them discussing, and indeed realizing that my things are there. A quick and easy communication that I was initially denied. Good thing I didn’t leave out of frustration like the last pharmacy. Apparently my birthday was wrong and the tech’s name was “Brian” not Ben. Initial Partner that greeted me calls me up again to continue. I have not been aggressive in the least and was polite. Somehow I end up being directed to Brian (the B name I misheard), who has his big smiling photo on the wall, and he proceeds to snap at me, seemingly annoyed “what’s the question??” My mouth gaped open slightly at how rude he was for no reason and I said “there’s no question sir, I’m just trying to get my things”. I ended up sitting again to wait where I cried a little. Granted I had not been getting proper oxygen, but I was shocked. The fact that these medicines I desperately needed were so difficult to get, and these pharmacies, who have full control of whether people live or die…have bad attitudes, and are failing me. I understand they’re busy, but a pleasant demeanor and “how can I help you?” when someone is looking for medicine and relief goes a long way. A doctor and lead pharmacist should know that, and he chose to work in customer service. I said with tears in my eyes “you should have more care when speaking to people when your photo is on the wall. I need the medicine to breathe.” He defended the exchange and told me he “wasn’t rude” and “I’m sorry you feel that way”. Many socially aware adults can tell you, this is not a proper way to issue an apology, and ads insult to injury. He didn’t think I deserved one. Finally Jenny came over to finish the transaction. She was gentle and assured me none of this was my fault (which I mean I definitely knew), but proceeded to gaslight me about what happened. She told me she “ultimately sides with them”, a direct quote, and that she “didn’t think he snapped at me” and I just felt that way because of what happened at the other pharmacy. No, I was feeling the way I was because of everything that had just happened in front of me. Completely bizzare to defend him and tell ME how I felt and why. She told me “she goes out of her way to help people” and took some of the price down, but the way she was speaking to me almost made me feel guilty for having a reaction and that I should be grateful for what they were doing for me. I appreciated the discount but I couldn’t wait to leave the counter I was so uncomfortable. I used to work at HEB and they train you to interact in a way that is literally the opposite of all of this. She claimed doctors’ mistakes make them look stupid. Mistakes are nothing new at any pharmacy and I knew they would eventually figure it out. Nobody looked stupid, but I can tell you this review has nothing to do with the confusion in the system and everything to do with how they handled it and me. Never returning to that pharmacy again.
• SH

  sherry harvey

  Sep 4, 2026
  5.0
  I receive my meds on time. Customer service is available on the phone. Customer service in person, has always been friendly and helpful with a smile.
• JB

  Jennifer Bryant

  Sep 1, 2026
  5.0
  Always quick. Sometimes you need to check insurance against what they are charging.
• BA

  Brittany Amorestrella

  Aug 4, 2026
  1.0
  Constantly having issues with hormonal medications being out of stock - requested a hormone medication on July 16th and still out of stock expected in ‘1-3 days’ - talked to a representative a week later from the date it was sent in and he assured me it would be ordered - it has been almost a month and still nothing - this kind of lapse can have legitimate medical repercussions - do better for your community HEB

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