H-E-B Pharmacy

Reviews

• JJ

  Jacob

  Oct 20, 2026
  1.0
  Staff here is unhelpful and disorganized. Gave them a couple chances as I like the grocery store. But I will not be using the pharmacy going forward.
• TT

  Teresa

  Sep 11, 2026
  5.0
  I am writing this review to express my most sincere appreciation for the exceptional care and compassion for humanity that I received. I'm my time of need, MY HEB Pharmacy team, was there for me and provided me with customer service beyond my expectations.I was very greatful and humbled that I was valued as a customer and most importantly, a human being. I have always felt like the team cared about me but, this time around, they proved it. Thank you team and thank you Dr. Bonus Bohuslav for managing such an outstanding team. Me and my dog enjoy visiting your Pharmacy.
• GP

  Guzman Portillo

  May 12, 2026
  1.0
  Today I visited this location for my regular shopping and had a very frustrating experience at checkout. While waiting in line, I noticed that the cashier, Eufemia K., was scanning the previous customers' items and tossing them as if she were upset. ​When it was my turn, she did the exact same thing. She showed absolutely no care for the more delicate items (like avocados and bananas), handling them very roughly. Furthermore, when I handed her the coupon, she told me one didn't apply to the promotion and tossed it back at me with a frankly rude attitude and unacceptable body language, all while I was bagging my own groceries. ​I can be empathetic and understand that everyone can have a bad day, but her attitude was completely unacceptable and far below the high standard of customer service we usually receive at H-E-B. ​To try to resolve the coupon issue and report the situation, I approached a Shift Leader. Unfortunately, when I explained the cashier's behavior, he also seemed annoyed and defensive. I asked to speak with a Manager, but he told me there wasn't one available at the moment. ​Given the lack of professionalism from both employees, I decided to leave the conversation there and have already contacted the corporate customer service line directly. ​I hope store management pays attention to these details and provides a better response, as the customer service I received today does not reflect the standards this store is known for.
• LP

  Laura Perez

  Feb 9, 2026
  1.0
  The employee in charge of answering their phone was so incredibly rude and condescending for no reason. I thought maybe she was having a bad day and to give her the benefit of the doubt, but upon checking reviews, it seems like it’s a common issue. I’m not sure why she is still working in this position when it’s obviously an ongoing issue. We will be switching pharmacies to avoid being spoken to in this way. HEB, please address this problem that several people have made you aware of!
• LW

  Louis Wheeler

  Mar 19, 2018
  5.0
  Perfect place to shop & find deals

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