H-E-B Pharmacy

Reviews

• GP

  Guzman Portillo

  May 12, 2026
  1.0
  Today I visited this location for my regular shopping and had a very frustrating experience at checkout. While waiting in line, I noticed that the cashier, Eufemia K., was scanning the previous customers' items and tossing them as if she were upset. ​When it was my turn, she did the exact same thing. She showed absolutely no care for the more delicate items (like avocados and bananas), handling them very roughly. Furthermore, when I handed her the coupon, she told me one didn't apply to the promotion and tossed it back at me with a frankly rude attitude and unacceptable body language, all while I was bagging my own groceries. ​I can be empathetic and understand that everyone can have a bad day, but her attitude was completely unacceptable and far below the high standard of customer service we usually receive at H-E-B. ​To try to resolve the coupon issue and report the situation, I approached a Shift Leader. Unfortunately, when I explained the cashier's behavior, he also seemed annoyed and defensive. I asked to speak with a Manager, but he told me there wasn't one available at the moment. ​Given the lack of professionalism from both employees, I decided to leave the conversation there and have already contacted the corporate customer service line directly. ​I hope store management pays attention to these details and provides a better response, as the customer service I received today does not reflect the standards this store is known for.
• KK

  K.J.

  Jul 26, 2022
  1.0
  Absolutely clueless pharmacists! I called today to ask about the availability of Monkeypox vaccine. I could hear them laugh in the background about the question, and as she got back to me, none of them had any idea what Monkeypox was and about the WHO global health emergency decleration. I wished, I could give no stars. ------------------------------------ My star rating legend and meaning: Something is wrong!? ☆ Below-Average ☆☆ Above-Average ☆☆☆ Very good / Special ☆☆☆☆ Excellent / Exceptional ☆☆☆☆☆ ------------------------------------ Please note, my star rating compares this place in general to other similar places and is not based on a one time subjective impression. ==================
• TK

  Tecia Kearns

  Mar 20, 2018
  5.0
  This pharmacy is incredible! For the past 5 years, they have worked wonders for us. Our son has asthma and we’re on a healthcare ministries program, so our prescriptions are out of pocket. This pharmacy consistently helps me find ways to get coupons or find offers to help offset our costs, always going out of their way to help. We’ve moved farther away, but it’s worth the drive for us to get this type of customer service. So grateful for them!

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