H-E-B Pharmacy

Reviews

• GP

  Guzman Portillo

  May 12, 2026
  1.0
  Today I visited this location for my regular shopping and had a very frustrating experience at checkout. While waiting in line, I noticed that the cashier, Eufemia K., was scanning the previous customers' items and tossing them as if she were upset. ​When it was my turn, she did the exact same thing. She showed absolutely no care for the more delicate items (like avocados and bananas), handling them very roughly. Furthermore, when I handed her the coupon, she told me one didn't apply to the promotion and tossed it back at me with a frankly rude attitude and unacceptable body language, all while I was bagging my own groceries. ​I can be empathetic and understand that everyone can have a bad day, but her attitude was completely unacceptable and far below the high standard of customer service we usually receive at H-E-B. ​To try to resolve the coupon issue and report the situation, I approached a Shift Leader. Unfortunately, when I explained the cashier's behavior, he also seemed annoyed and defensive. I asked to speak with a Manager, but he told me there wasn't one available at the moment. ​Given the lack of professionalism from both employees, I decided to leave the conversation there and have already contacted the corporate customer service line directly. ​I hope store management pays attention to these details and provides a better response, as the customer service I received today does not reflect the standards this store is known for.
• LP

  Laura Perez

  Feb 9, 2026
  1.0
  The employee in charge of answering their phone was so incredibly rude and condescending for no reason. I thought maybe she was having a bad day and to give her the benefit of the doubt, but upon checking reviews, it seems like it’s a common issue. I’m not sure why she is still working in this position when it’s obviously an ongoing issue. We will be switching pharmacies to avoid being spoken to in this way. HEB, please address this problem that several people have made you aware of!
• EJ

  E J

  Dec 26, 2025
  5.0
  Was in and out and the staff was friendly
• MM

  Marylou Mijares

  Dec 6, 2025
  3.0
  Girl on the pharmacy end was so RUDE, she is definitely having a rough morning. Welcome to this world everyone has an issue or two don't compound your issues onto mine.
• FP

  Francisco Perez

  Dec 1, 2025
  5.0
  I've had my Share of bad experiences. But I can't remember when or for what, that's how long it's been. But lately Everyone's been very professional, Helpful, and polite. Adam, Gloria, and Bobby, you're the best...along with the rest! Thank you, from my me, & my wife. Ya'll have a Safe & Merry Christmas. FZ, & IZ.

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