Mary Nguyen, O.D.

Reviews

• LB

  Lauren Butcher

  Oct 17, 2024
  1.0
  Do not use them! They aren’t customer service oriented. I had an appt in February and called to get the brand of contacts changed - it was still 4 months left on my prescription since they are good for a year and they refused to change the brand. Wanted me to come back for another exam. I didn’t want a new eye prescription I wanted a different brand/type of contact. RIDICULOUS. Money hungry doctors and insurance BS!
• CJ

  cris jj

  Jan 11, 2022
  2.0
  Dr. Mary Nguyen OD did a wonderful and thorough examinations (had to go back again to do an eye dilation) but the office staff is absolutely 💯 horrible and incapable with no follow through. After giving them the info, they didn't bother to get my eye info from previous dr even after 2 calls. When I arrived for my followup, they didn't even know why I was there. Then when I finally had the correct contact lens i left 2 messages, one and the other with an actual person, over a 6 day period and still no response! Called a 3rd time and finally got prescription emailed to me.
• PG

  Priscilla Gamez

  May 28, 2019
  1.0
  Two weeks that I have been trying to order my husbands contacts. First I left a message on voice mail and with no return phone call in almost a week. Then I called on Saturday to place the order and they couldn't find my husbands information so they were going to call me back. Since they didnt I called back today and voice mail twice so I called after their lunch time and I was told that I would get a phone call back when the order was placed. I called back right before they closed to just cancel the order request and I was told that the order was already placed!! I was like "oh, I was called." They said ok so Ill cancel the order and hung up. SO.... Costco here I came from now on.