Club Pilates

Reviews

• DP

  Delia Perez

  2 days ago
  5.0
  Friendly and experienced staff! Equipment and facilities were very clean. Taytum was very welcoming and kind during check in. Shalana our Intro Class instructor was knowledgeable , patient, and well prepared. I enjoyed her energy and dedication to teaching terms and techniques. 💯% recommend this place for your Pilates classes. See you soon ladies!😃🧘🏻‍♀️
• MM

  Mwona Mlawa

  Aug 8, 2026
  1.0
  Highly do not recommend this location. I arrived only 2 minutes after class started, well within the studio’s stated 5-minute grace period. Unfortunately, the front desk associate was in the restroom when I arrived, so there was no one available to check me in. When she returned several minutes later, she immediately told me I was too late to join the class—even though the delay was caused by the front desk being unattended. What made the experience even more frustrating was that she went back into the studio to ask the instructor whether I had actually arrived on time, as if my explanation wasn’t believable. The instructor confirmed that I had been there before the grace period expired and that the delay was because the front desk associate was in the restroom. Even after that, I was still turned away. Instead, I was told my class could simply be rescheduled. She also repeatedly asked whether I had grip socks after I had already told her I did, and insisted that I needed to sign the waiver even though I had completed it online before arriving. It felt like every step of the check-in process became an unnecessary obstacle rather than an attempt to help a customer. I completely understand that employees need restroom breaks, but customers should not be penalized because no one was available to check them in. The lack of accountability and poor customer service left a very bad first impression. Highly do not recommend.
• RF

  Randi Francis

  Aug 4, 2026
  5.0
  I absolutely love Cathy’s soothing voice, willingness to correct your form and over atmosphere set for the evening class. I scheduled my remaining classes with her for the month ❤️🥰🙏🏽🙌🏽
• JD

  Jennifer D

  Aug 2, 2026
  5.0
  Club Pilates Richmond has been so accommodating to me and my service dog Sully. From the moment we walk in we are greeted kindly. We have a spot reserved with a special sign. It’s a great workout ! I’ll be a member for life.
• KO

  Karen Orta-Mena

  Jul 22, 2026
  5.0
  Wonderful instructor!

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