Gentle Touch Dentistry Richardson

Reviews

• SA

  Shabnam Abdullah

  May 11, 2026
  5.0
  I have been going to this dentist for a couple of years, and I’ve had nothing but amazing experiences every visit. Dr. Chepyala and her staff are very professional, welcoming, and most importantly caring. They never fail to make patients feel comfortable and well taken care of. I would highly recommend Dr. Chepyala to anyone looking for a trustworthy and compassionate dentist.
• HL

  Happy L

  Jan 6, 2026
  1.0
  I provided my dental insurance information over the phone prior to my appointment and clearly stated that I only wanted preventive care covered by my Dental PPO insurance. I was explicitly told by the nurse that this would be fine. At check-in, I double-checked with the receptionist to confirm there would be no additional costs and that no charges would be made without my approval. I was reassured, so I signed all required paperwork before seeing the dentist. In the exam room, before my blood pressure was taken, I once again clearly stated that I only wanted preventive care covered by my insurance. The exam nurse acknowledged and confirmed this again. For the record, I only had an exam. I did not receive a cleaning because the dentist refused to perform it due to cavities. I also declined their “special offer” for additional treatment. However, two weeks after my appointment, I received a call and an email from the office stating that I now have a balance due. This experience was very disappointing. Despite repeatedly confirming coverage and consent at every step, I was still billed afterward. This is not honest or transparent business practice.
• YA

  Youssef Arzouni

  Dec 18, 2025
  5.0
  Clean , they know there work in perfect way, nice stuff, honest, reasonable in price I'm highly recommend to visit this clinic, you will feel very comfortable and satisfied
• DC

  DOGE COIN

  Jun 17, 2017
  5.0
  The staff here are extremely pleasant. Dr. C is very gentle and patient (since i get nervous). They really make sure you're comfortable. I had a crown done and it was a much better experience than I originally anticipated. They are also willing to work with you when it comes to payment which is very helpful. I'm glad I found them. Thank you to all of the wonderful ladies at Gentle Touch.
• TP

  Tadarrlyrd Pinkard

  Dec 28, 2016
  5.0
  GREAT EXPERIENCE.THEY WERE ABLE TO FIT ME IN LAST MINUTE....WILL RECOMMEND THEM TO ALL MY FRIENDS....