Club Pilates

Reviews

• KS

  Kendall Smith

  Jun 23, 2026
  2.0
  I came here to exercise while I was pregnant. Though I enjoyed the ability to stay active, I think it’s imperative that people know the predatory way they handle billing. When I signed up, I was in my second trimester and purchased the intro 3 month package for 10 classes a month. I enjoyed it, and wanted to start doing unlimited, but asked if I would be billed month to month, because at some point I would be unable to participate. I was assured this was the case. Then I was surprised to receive an email with a signed contract of a three month intro package. I called confused because I knew I would not be able to use my last month of this package. I was told that it was a miscommunication on the staff member’s part, but since it was their mess up, and I will be experiencing a medical necessity, they will pause my membership whenever needed. Great. That day came when I nearly passed out in the studio. I immediately emailed and asked to pause or cancel. I was told I couldn’t because it was the same day as billing. It wasn’t, but that was when they read the email. They said I would have had to give a 30 day notice. How is that possible in medical situations? Eventually they told me that with a doctors note, I could receive a refund. I submitted said doctors note. Weeks go by and I am ghosted. I eventually reach out and am told that that too is insufficient. They said I could come back and have a complimentary month instead if I sign up again. I’m guessing for another 3 months. Save your nearly $300 a month. This was not the stress I needed with a newborn.
• VG

  velaga gowthami

  May 27, 2026
  1.0
  ​I joined Club Pilates a month ago and have had a terrible experience with their management and policies. As a mom of a 3-month-old baby, my schedule is unpredictable. When I realized I couldn't attend classes and needed to cancel or pause, I was told there is a strict 30-day prior notice required—something that was never mentioned to me at the time of joining. I tried explaining my scenario to the team, pleading for some understanding, but they completely refused to help. They insisted I have to pay regardless, which is not a small amount of money to throw away on classes I cannot attend. ​To make matters worse, their cancellation policy is completely unfair. They charge a $15 fee if you miss a class, and require 12 hours' notice to cancel. However, they frequently wait list you and then send a class confirmation just 5 hours before it starts. How am I supposed to give 12 hours' notice for a class I was only confirmed for 5 hours prior? ​They showed absolutely zero empathy or flexibility for a postpartum mother. I am incredibly disappointed with their lack of transparency and poor customer service. Save your money and go somewhere that actually cares about its members. I tried calling them more than 20times a day as i could not visit the studio with the baby and they would not answer not even for single call.
• LB

  Lisa “Lisa Berry” Berry

  May 23, 2026
  1.0
  The worst place ever with everything! Not recommended
• DM

  Dustin Murphy

  May 13, 2026
  1.0
  My wife had to cancel unexpectedly and will not be able to attend more classes; however, they don't care and will be sure to hit us for another $199 because of their "30 day notice" on cancellations. Classes were always booked and it was super frustrating to try and get in to anything, but then they want a 30 day notice? Seems like everything they do is to benefit them and not the customer. When she joins pilates again, it won't be this one.
• AO

  Andrea Opfar

  Mar 10, 2026
  5.0
  I love working out at Windsong Club Pilates! The studio is beautiful, clean, and has such a welcoming atmosphere. Every class is a great workout and leaves me feeling stronger and more energized. The instructors are truly exceptional. Ashley M. brings such great energy and clear instruction to every class. Kara is incredibly encouraging and always makes sure everyone feels confident with the movements. Megan is fantastic at helping you focus on form and getting the most out of each exercise. And Katlin creates such a supportive, motivating atmosphere that makes the classes both challenging and fun. Highly recommend this studio!

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