Baylor Scott & White The Heart Hospital - Plano is a nationally ranked and recognized heart hospital and one of the premier cardiovascular centers in the nation, ranked #27 in the nation for Cardiology & Heart Surgery in the U.S. News & World Report 2019-20 Best Hospitals list and achieving "High Performing" in five types of care: Abdominal Aortic Aneurysm Repair, Aortic Valve Surgery, Heart Bypass Surgery, Congestive Heart Failure and Lung Cancer Surgery. Guests from 12 countries and 46 states have received nationally renowned cardiovascular care and personalized guest service here. From conquering heart failure to defeating lung cancer to thriving with a renewed heart, your fighting spirit is what drives us.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.