Audionova

Reviews

• EO

  e o

  2 days ago
  5.0
  Awesome attention and service. Toni is the best!
• NC

  Nile Cobb

  Aug 24, 2026
  5.0
  Great customer service! Efficient, detailed , and friendly!
• PT

  pete thomas

  Aug 5, 2026
  5.0
  Loved my 1st hearing aid experience at Audionova! My insurance recommended Audionova My hearing aid technician Rachel Cox is wonderful, and no bull. Told me all the questions I should be asking, setup my older phone to link up to the devices. Everyone in the office was very helpful and I felt comfortable from the first. Was very easy to setup appointments. Thanks guys!
• JB

  Jimmy B

  Jul 31, 2026
  5.0
  I have purchased many pairs of hearing aids over the years too much disappointment… And my hopes were not high going to my appointment at Audionova Hearing in New Braunfels. But after meeting with my provider Rachel Cox and getting my ears tested, she then allowed me to take a pair of the AI Phonak Sphere hearing aids home to try out for the week before purchasing. From the second I walked out of the clinic, I knew this was going to be different… I’m hearing better than ever. I did thorough research & these are the best hearing aids I’ve tried. I could hear so much better in restaurants and talking to my kids. Rachel showed me everything I needed to know & was very patient with me. She was so caring and kind, as was the rest of the staff. If you need hearing aids & you’re tired of buying junk to help you hear better- this is the place. Thank you 🙏🏾
• SS

  Sparkle Sash

  Jul 31, 2026
  1.0
  I am not a fan of this practice since Audio Nova took it over. First, the audiologist told me that if we got the most advanced set of hearing aids for my daughter, they would come with a Roger device free of charge. He then claimed that he spoke to the business manager, who said that because our insurance was paying for the hearing aids in full, we would not get the Roger for free and would need to pay $1,200 for it. He also made a comment that seemed as though he personally gets a bonus off sales, which was weird. I definitely got the feeling that the main priority of this practice was the money, instead of wanting to help children who don’t hear properly. An employee who worked with the prior practice said what the audiologist said wasn’t true and did go ahead and give us the Roger device with the hearing aids, so that was appreciated, since that is what was promised. Fast forward, the practice calls a day or two before my daughter’s next hearing test to cancel the appointment. They say they do not have anyone who sees pediatric patients, but they will call when the newly hired audiologist starts seeing them. They never call. Months later, I see a post that they are now taking patients. I call and leave a message, and never hear back. I call again, and I’m told that they are seeing pediatrics, but it’s cash pay for pediatrics now. I clarified that even though we have insurance, we would need to pay cash. ??? The employee said, “Yes, for pediatric patients.” So, this just confirmed to me that this practice cares more about money than they do about helping a child hear properly.