Target Optical

Reviews

• JR

  Jose Rivas

  Jun 27, 2026
  1.0
  This place is absolute disaster i had a vision exam appoinment at 11:10 am and i was left waiting for over an hr withouth anyone even checking on me despite this they still charged me for the consultation and i was never seen by a doctor this is a complete scam and a wasted of time and money i have never experience such terrible service i do not recommended this place to anyone i am still waiting for my refund wich i have not received stay away from here
• AS

  Alex my song

  May 7, 2026
  1.0
  I was disappointed with my experience at this eye clinic and optical department. The customer service staff were polite, but the communication was very poor. I was promised a callback multiple times and never received one. It was frustrating having to follow up myself without getting clear answers. The eye examination itself was average, but the lack of professionalism and follow-through left a negative impression. I hope they improve their communication and customer care in the future.
• NB

  Nate Blaylock

  Apr 9, 2026
  1.0
  Terrible experience here. First, the shop is supposed to open at 9am according to Google and the sign on the door. The first time I went last month, staff rolls in around 10:15am (and according to other Target employees I asked, they usually don't get there until 10am). Second, I got a few weeks later to pick up the glasses I ordered. The lenses were way off -- completely blurry in half of my right side (more on that in a minute). They suspect the pupillary distance (PD) they measured is wrong. Instead of measuring again, they just say they'll reorder using the same PD as for the glasses I got 3 years ago they still have in the computer. I go again to pick up the newly remade pair (more weeks later) and the lenses are somewhat better, but still wrong. This time, I took them with me, and took them to a different Target Optical in Dallas. There, they looked at the glasses, very carefully looked at everything and remeasured my PD, and told me the height and horizontal PD were way off. They are now making them again. Oh, and at this one in Mesquite, they didn't even offer to have me sit down and try to adjust the glasses to my ears -- I had to ask for that. They just handed the glasses across the counter and wanted to send me on my way. Do not recommend. Go to a different Target Optical.
• LM

  Lily Elizabeth Monreal

  Feb 24, 2026
  5.0
  Vanessa, the store manager was AMAZING! She helped me with my glasses & helping me find my insurance. She was always very nice & helpful, totally worth the 2 hour drive for me
• HG

  Hazzel H. Gomez

  Feb 11, 2026
  5.0
  Sumaya A. knows what it means by true customer service!