Killeen Medical Clinic

Reviews

• DM

  Daisy Mcgee

  May 7, 2023
  4.0
  I was a patient of Dr. Spenser's many years ago 2012ish while I was AD at Fort Hood for at least a year maybe more… I am in process of requesting records from him and thought I'd share a review as I see more negative reviews than positive and TBH it sort of pi$ed me off because Dr. S is probably one of the better providers I’ve seen in my life. Plus, it’s reviews typically from those who want the experience of a Lexus while paying the cost of riding a bus…. Plus, many of the reviews are not fair and balanced and based solely on the reviewers’ personal needs and not the professionalism and treatment of a provider. Back when I saw Dr. S I think it was $60 a visit which compared to the $160 other PCM billed, was much cheaper. If you are in the USA, it’s standard, especially as a new patient, to see a provider every time you need a refill… Providers are not medication dispensaries. To expect or demand a provider to take the time, for free, to call in your RX to save you money is selfish, inconsiderate, and a little narcissistic. I am not sure about other countries, but in the US, healthcare is not free. The only time providers write RX for 90 days at a time, is for established patients whose care is managed, but no provider is going to see a patient once or twice and then keep writing refills? Providers are a service, just like salons, auto repair etc. who offer a service. Nobody would ever expect a stylist to color their hair for free, or give them a free trim, yet we expect providers to work for free? I started seeing Dr. S after having pain issues in my back that was not generalized to on specific area or caused by an injury. I saw providers at Ft. Hood who made me feel like a guinea pig of random testing or put me on a profile or some other medical flag…I started seeing Dr. S so I could treat the issues and not raise any red flags to jeopardize anything with the military…I have seen a lot of providers over the years and found Dr. Spenser to be a no nonsense straight to the point provider...IMO He didn't sugarcoat things or waste my time with unnecessary treatments. Back then Dr. S I'm not sure took my insurance so I paid the $60 cash price, which was less than the average cost of $150. IDK what the cost is today that he charges but the average cost is $175 so anything less is below the US minimum standard. My favorite aspect that I respected the most was, Dr. S no nonsense, no frills, straight to the point care. Dr. S, like every other doctor in the world, may or may not be the best fit for your medical need and only you can determine that…I think Dr. S is a valuable resource to those who may have routine health issues with limited income who needs general care but not all the extras involved. But if you have trouble breathing and smoke two packs a day, Dr. S is going to tell you to quit smoking. If you have high cholesterol or are overweight, he’s probably going to tell you the problem is your diet…Dr. S at least when I was seeing him, was not suited for someone who wanted a provider with high tech facilities, 10 person front desk to expedite paperwork needs or doctor who will write a myriad of medications over telling you that giving up your four double whoppers at lunch will solve a lot of your problems…Providers are not a one size fits all approach, it’s about balancing needs and expectations against the services offered by the provider. But posting a negative review over standard medical treatment is unfair and superfluous. Sadly, Google can only understand starts and doesn’t decipher accurate reviews against unrealistic expectations of those with a bus fare budget but expecting a Lexus. In the end both get you from point A to Point B.
• MK

  Marcella Knight

  Jun 29, 2021
  1.0
  I went in on 3/24/21 and paid $300 cash for all these test that I didn't need. My reason for the visit was my blood pressure. All test were negative except some breath test. 2 days later the Dr wants $80 to discuss my results, I refused to pay and wanted to leave because I paid for test I shouldn't have to pay for my results. He then writes me a cocktail of scripts that I pay out of pocket for including a 2 month supply of blood pressure meds but will not refill my blood pressure meds because I can't afford to come back to him. I've been without the meds he claims I need to keep my blood pressure under control since may 24th. This is not right or fair and I'm seeking legal counsel
• AL

  Alexandria Lorenzo

  Nov 9, 2018
  1.0
  Horrible experience. Incompetent staff at front desk, especially Carmen, the referral specialist. My husband had an appt late September to get a referral for an Oncologist. We were told to expect a call for an appt in about two weeks. Long story short, we waited over a month, no one called us, but I called the clinic 3 times and was assured each time that it had been submitted to his insurance and awaiting approval. After the 3rd time calling the clinic, I called my husbands insurance company and found out that nothing had been submitted for him after all. I went back to the clinic and spoke to Carmen again, in person, and she assured me, again, that she was submitting it right now. I said to her "You told me it was submitted 2 weeks ago," to which she simply replied "it didn't go through." She then wrote a phone number for an oncologist and told me she would fax over the paperwork (his referral) and that I can call them next week. No apologies or explanation. I am appalled at the unprofessionalism and lack of empathy we received at this clinic. My husband needs a biopsy, this is a serious issue and Carmen obviously didn't care about his well being or our situation. If you are looking for quality health care and staff who actually care about you and your family, do not go to this clinic because you wont find that there. *UPDATE 11/15/18* Carmen gave me a bad phone number for the Oncologist!!!!! I called that number multiple times from 2 different phones and every single time it said that number was out of service! Thanks for wasting our precious time, CARMEN!!!! I pray for all of the sick folk who are "helped" by you in the future.

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