H-E-B Pharmacy

Reviews

• JV

  Jessie Villali

  May 4, 2026
  5.0
  Very accommodating
• LA

  Lorac Anogar

  Apr 24, 2026
  5.0
  This is the BEST pharmacy I’ve ever been to, they went way above and beyond to help me with my medication issues they listened to my complaint and fixed it I’m so blown away!!
• TF

  tauni fenton

  Feb 12, 2026
  5.0
  This is a really good location. They have very helpful team members that try and save me money without me asking. As soon as my doctor sends over a prescription, they fill the order by end of day. Thank you HEB Pharmacy!
• EM

  Eduardo Morche

  Feb 10, 2026
  5.0
  Excelente servicio
• SH

  Syed Hassan

  Sep 6, 2024
  1.0
  Conclusion -- Sobia is an extremely rude pharmacist, and judging by the other reviews this seems to be a recurring problem for her. The Story -- I called in for a RX refill this morning, and both reps were polite over the phone. The second rep mentioned to me that even though I getting a refill earlier than it is due it might be covered by insurance, and if it is not I will have to pay out of pocket. I understood, and told them to refill either way as I urgently needed the RX. I got to the pharmacy, and was called forward by Sobia. I greeted her respectfully, and I do not know what was going on with her but she respond rudely the entire conversation. I stated that I spoke with someone moments ago, and they mentioned the RX may be covered by insurance. She interjected and said "It is not covered by your insurance". Even thought this is what someone stated from her team was a possibility, I did not push the matter forward as I wanted to get my RX and leave. I offered to pay for the RX and pick it up when it was ready, Sobia got an attitude with that as well and said "You have to pay when you pick the RX up, not before". What a strange interaction, as you would think it is beneficial for the pharmacy, or any other business, to get paid before service. It also seems ironic that an employee of HEB is giving attitude to a customer who is following the policies of the business. That's a bad look for Sobia, especially when she is the pharmacist there and not a pharm tech. Anyway, I come back later to get my RX. Upon receipt I realized it is was the wrong one. This was a mistake on my end, and when pulled back into the drive thru I verbalized this mistake. Unfortunately, it seems that along with a bad attitude Sobia has bad ears as she completely disregarded this comment and went on and on about how I stated this was the RX I needed. She kept stating how I would not be refunded for this RX, and kept getting frustrated listening to herself talk. At the end she goes, "I will give you a refund this one time!". Not once did I argue with her about a refund, or for that matter argue at all with her in her entire rant. The two separate interactions both shared the common denominator of disrespect. She spoke to me in a way as if she is above me, and not her equal when I did not give her any reason to feel small. I was polite in all interactions, and I was also wearing scrubs as I run a private medical practice. Being of the same community you would think that there is some baseline mutual respect, but there was none. She does not fit the customer centric culture of HEB, and given numerous people have complained about her demeanor perhaps it is time for her or HEB management to address this problem. A white coat does not give you the greenlight to disrespect people, and I would never have an employee like that work in my business. I hope her attitude improves at my next visit.

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