H-E-B Pharmacy

Reviews

• DC

  Donna Cunningham

  5 days ago
  5.0
  This Pharmacy is amazing! They help you promptly, always send texts and have your prescriptions ready and waiting. Their App allows you to scan and get refills in less than 1 min. After years of sub-par experiences at CVS and Walgreens, I’ll always look for HEB.
• TC

  Tonya Cunningham

  Aug 27, 2026
  1.0
  BUYERS BEWARE! If you can avoid this location, I strongly recommend doing so. While this is a newer location, the staff—particularly in the bakery department—appears to be inadequately trained and lacks basic customer-service skills. I trusted this H-E-B with my grandson’s two birthday cakes, and unfortunately, neither cake was done correctly. I came in a week ahead of time to place the order and carefully explained all of the details. I even provided the diagram the bakery staff requested so there would be no confusion about the design. When I returned the following week to pick up the cakes, they were not ready at the scheduled time. I had to wait more than 30 minutes, and when the first cake was finally completed, the design looked nothing like what I had ordered. The second cake, which was for our family celebration, was extremely dry and falling apart. My grandson, who absolutely loves cake, wouldn’t even eat it. I contacted H-E-B Customer Service to explain what happened and expressed my concern that the bakery staff either needs additional training or that the department needs to be better staffed. Customer Service relayed the issue to the manager and asked him to contact me directly. Unfortunately, no one ever called, and I was left feeling as though my concerns simply didn’t matter. What makes this especially disappointing is that this was my grandson’s birthday. A special memory that should have been filled with happiness was instead overshadowed by frustration and disappointment. I have always considered H-E-B one of the best stores to shop at, which makes this experience even more upsetting. I sincerely hope management takes this feedback seriously and provides the bakery team with the training and support needed to prevent another family from having a similar experience.
• JA

  Jane Anyanwu

  Aug 14, 2026
  2.0
  I was extremely disappointed with how my prescription transfer was handled at this H-E-B Pharmacy. I called around 11 AM–12 PM to have my medication transferred from Walgreens and specifically explained that this was a time-sensitive medication that I absolutely needed that evening. I reiterated this multiple times throughout the day. Later, when I called for an update, I was told they had not been able to reach Walgreens and that my prescription was still there. I contacted Walgreens myself and was told that the prescription had already been transferred to H-E-B. When I called H-E-B again, they initially could not locate it, but eventually found it and told me they would fill it. Despite repeatedly explaining the urgency, my medication was not ready until around 7:30 PM, with the pharmacy closing at 8 PM. Only then, with my husband already there to pick it up, were we told that my insurance was not covering the medication and that it would cost over $300. No one had mentioned this to me during any of my calls throughout the day. I had every reason to believe my insurance would cover it because this same medication had previously been covered at several other pharmacies. What made the experience even more frustrating was how rushed we felt toward closing. One particular employee made it seem as though we were holding her up from closing the pharmacy, even though we had been trying to get this medication taken care of since late morning. At that point, we were essentially given the choice of paying the large out-of-pocket amount or leaving the medication until the next day. That was extremely upsetting considering I had repeatedly explained that this was a time-sensitive medication that I needed that night. Had someone simply communicated the insurance issue and cost to me earlier in the day, I would have had hours to contact my insurance, my doctor's office, or another pharmacy and figure out an alternative. Instead, we were put in a stressful situation minutes before closing and then made to feel as though we were inconveniencing the staff. I understand that pharmacies are busy and insurance issues happen. However, the lack of communication, the delays, and especially the way we were treated at closing were unacceptable. When a patient repeatedly tells you that a medication is time-sensitive, there should be some urgency and clear communication, especially before leaving them with very limited options at the end of the night.
• CJ

  Chloe Johnson

  Jul 24, 2026
  5.0
  Literally my favorite pharmacy, everyone is so nice and so sweet and so helpful, always have my medications ready quick and if they don’t have it in stock they make an effort to make sure I have it ASAP. No store does more ❤️
• LG

  Lillian Gallow

  May 18, 2026
  1.0
  The ladies at this HEB pharmacy are consistently unhelpful. My prescription was sent in on May 6th, and no one can even tell me when it’ll be available. Instead, I’m being told to call around to other HEB pharmacies myself to check inventory. What makes this even more frustrating is that it’s the same negative experience every time I call. The lack of communication, urgency, and customer service from the women I’ve spoken with has honestly been disappointing. Then a man gets on the phone, solves the issue in 45 seconds, and now I’m sick because I gotta say “thank you, sir”

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