The staff is super friendly, the coaches present a great challenge to all my goals. I look forward to my classes and reaching all my goals with the correct guidance!
DS
Divya Subramanian
May 22, 2026
Club Pilates has some of the most unreasonable and unfair policies I’ve come across. Their 12-hour cancellation policy is extremely rigid — even if you cancel 11 hours 50 minutes before a class, you still get penalized and charged for the class. This doesn’t feel like it’s about commitment or accountability; it feels more like an easy way to generate extra revenue from customers. Even if an unexpected situation comes up in the morning and you cancel an evening class, there’s absolutely no flexibility.
What’s even worse is their membership lock-in policy. I was initially on the unlimited package and was told there was a mandatory 3-month commitment before cancellation. I respected that, completed the 3 months, and then downgraded to the 8-classes-per-month plan due to personal commitments. When I later gave the required 30-day notice to cancel, I was told I would still be billed for another 3 months because the downgraded plan counted as a “new membership” with another lock-in period.
Then what is the point of a 30-day notice period if customers are still forced to pay for 3 additional months after notifying cancellation? The policies feel intentionally designed to trap customers into continued billing rather than support them fairly. Very disappointing experience.
I have had an excellent experience at this studio. Club Pilates has transformed my body and has helped significantly relieved my recurring aches and pains.
The instructors—specifically Cathy, Lexi, Jennifer, Kara, and Bebe—are exceptional. Their deep knowledge of body mechanics ensures I feel safe and supported. I especially value the welcoming, family-like atmosphere where instructors remember my name and check on my injury progress. I also appreciate the flexible scheduling, variety of class levels, and the consistently kind and helpful front desk team, including Sophie, Chloe, Dani, and Jordan. The other club members are great also and I look forward to working out with them each week.
Thank you for creating such a motivating and positive environment. I highly recommend this location.
SB
Sonia Bhimani
Apr 16, 2026
I have been going to club Pilates for about a month and so far have had a great experience. I specially enjoy Nayri classes. I feel that they are challenging and taking my fitness to the next level.
AH
Alison Hickman
Apr 7, 2026
I have really enjoyed Club Pilates. The instructors are amazing, knowledgeable, encouraging, and great at making sure everyone feels comfortable no matter their level. The atmosphere is very welcoming, and that has made a big difference for me. It is a clean, positive space that makes it easier to keep coming back. I would definitely recommend it to anyone looking for a supportive place to work out.