Kroger Pharmacy

Reviews

• SS

  Sheiiri

  Apr 20, 2026
  1.0
  I had a really disappointing experience at the pharmacy today. I brought in a manufacturer e-coupon for Flonase that was sent directly by my doctor. The coupon clearly stated it was accepted at Kroger, but the pharmacist immediately dismissed it as fake without taking the time to properly review it. While trying to resolve the issue, the situation escalated unnecessarily. Another customer attempted to politely explain that these types of coupons are common, but the pharmacist interrupted him and told him to stop speaking. I was then spoken to in a raised and confrontational tone multiple times. Eventually, after asking for a store manager, the issue was resolved when we located a barcode on the coupon—but by that point, the interaction had already become uncomfortable and unprofessional. The pharmacist continued returning to the counter to argue, which only added to the situation. I want to be clear: I understand that policies exist and verification is important. However, there is a way to handle uncertainty without being dismissive or disrespectful to customers. The store manager did apologize and made things right, which I appreciated. But the behavior I experienced from the pharmacist was not acceptable, and I hope this feedback leads to better customer interactions in the future.
• AA

  Antonio Adames

  Apr 7, 2026
  1.0
  Una estrella es demasiado para la mala atención de este lugar, no me quisieron atender porque llegué 1min para cerrar y necesitaba buscar una pastillas para mi mamá que acaba de salir de emergencias y aún así no me quisieron atender, mejor vayan a buscar sus medicinas a otro lugar
• GG

  gtberg

  Jun 15, 2022
  2.0
  Terrible customer service. They are often out of carts at the entrance, and I have to go into the parking lot and retrieve my own cart. They also frequently have half the self check stations closed, so you still have to wait 10 minutes in line! I thought that was the whole point of the self checkout stations…to relieve the long lines.

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