Warby Parker Highland Village

Reviews

• CW

  Cyndi Walker

  3 days ago
  5.0
  Attentive, friendly, efficient, and they happily fulfill their warranty. Great product and people!
• RF

  Rose Fairclough

  Aug 27, 2026
  5.0
  Brilliant Dr. Tran and wonderful staff.
• LB

  Leigh Brelsford

  Aug 21, 2026
  5.0
  The staff at Highland Village Warby Parker are helpful, friendly and knowledgeable. I have been going to this store for two years each summer when I visit family in Texas.👍
• GG

  GG

  Aug 6, 2026
  5.0
  This is my second year in a row coming to this location and working with Gabe, and once again, he made the entire experience exceptional! He helped me pick out new frames for my updated prescription, and I couldn't be happier! Gabe is incredibly patient, knowledgeable, and genuinely cares about helping you find the perfect pair of glasses. He never makes you feel pressured to buy anything or upsell you. Instead, he takes the time to understand what you're looking for, answers all your questions, and helps you choose frames that truly fit your style and needs. The customer service at Warby Parker is always outstanding. Everyone is welcoming, professional, and committed to making the experience as smooth and enjoyable as possible. On top of that, their prices are much more affordable than many other name-brand eyewear companies, yet the quality and service are second to none. This is exactly why I continue to choose Warby Parker year after year. If you're looking for great value, high-quality eyewear, and exceptional customer service, I highly recommend visiting this location and asking for Gabe. You won't regret it!
• AS

  Audrey Somba

  Jul 21, 2026
  1.0
  **⭐☆☆☆☆ (1 Star)** I am extremely disappointed with the customer service at Warby Parker Highland Village. We scheduled an eye exam appointment for my executive to get glasses. After making the appointment, I called to have a contact lens exam added. The customer service representative assured me that the contact lens appointment had been successfully added to our existing booking. To make sure everything was in order, I called again this morning. Another representative informed me that the previous agent had **not** added the contact lens exam after all. They apologized, assured me they had corrected the mistake, and confirmed that everything was now set. Unfortunately, I decided to call one final time—just **two hours before the appointment**—to verify everything. To my disbelief, yet another representative told me that the contact lens exam **still had not been booked**. Three different calls. Three different representatives. Two separate assurances that the issue had been fixed. Yet nothing was actually done. This level of incompetence and poor communication is unacceptable, especially when patients are arranging their schedules around appointments. It completely erodes confidence in your customer service and leaves customers wondering whether anything they are told can actually be trusted. No customer should have to repeatedly call just to ensure a simple request has been completed. This experience was frustrating, stressful, and a complete waste of time. Warby Parker needs to do a much better job training its customer service team and ensuring that commitments made to customers are actually followed through.

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