Pure Barre Houston | Tanglewood

Reviews

• GG

  Gisselt Gomez

  Jul 28, 2024
  1.0
  My sister and I booked a barre class via ClassPass. We arrived to class 1-2 minutes after the scheduled start time and were denied entry into class. By the reviews of this studio, some other people have had the same experience and have been reasonably upset by the studio’s policy and lack of flexibility. My sister and I were also a bit upset and confused about the late policy, and being new to both ClassPass and PureBarre, we decided to ask the receptionist questions to better understand moving forward. Understanding that we would not be allowed in to class, my sister and I decided to take a seat in the reception area and talk amongst ourselves (in Spanish) to figure out next steps and ask for clarifying information around the reasoning behind the studio’s late policy, if we could rebook the class, and if we would be charged a fee by ClassPass. My sister and I remained calm and professional in speaking with the employee at reception, and after understanding the we would need to go through ClassPass to resolve any issues around fees, my sister and I left the studio. Not long after we left the studio, we received a phone call from the studio manager who stated that her employee at reception had described our interaction as “confrontational” and was calling us to get our perspective before filling a report with ClassPass. I was shocked at the description of the encounter seeing as there was no confrontation between myself, my sister and the PureBarre employee. In fact, the employee was very helpful in explaining policies and next steps so I was also very shocked at how quickly the situation escalated and how the receptionist seemed to be wanting to instigate a problem after my sister and I had already left the studio. From our conversation it seemed that the manager had the impression that the situation needed to be escalated. I told her that surely if the encounter was as “confrontational” as her employee described she could review footage from a security camera to which she replied “don’t tell me how to run my business.” I don’t appreciate such a serious accusation being thrown around without cause. I am left wondering if the employee at reception felt threatened or insulted by my sister and I speaking in another language and that was her justification for escalating the issue to her manager. The situation seemed to manipulated and misrepresented which I wholeheartedly do not appreciate and was grossly unnecessary.
• AA

  A

  Jun 29, 2024
  3.0
  Definitely expensive. Seems like good work out but a bit too much for me need better stamina for these I think. Staff is nice but over bearing they blow up your phone and emails.
• MC

  M C

  Mar 14, 2024
  3.0
  I really like going to this place but their schedule is the worst out of all the pure barre studios. Why is there only 2 early morning classes on a Thursday and nothing else? Doesn’t make any sense…… this is the closest location for me and I wish I could utilize their studio more often but with their wonky schedule it’s almost impossible.
• AG

  Amanda Goldman

  Sep 18, 2017
  5.0
  I took an abs class and it was intense! Great supportive instructors!
• BB

  Brenda Salinas Baker

  Aug 24, 2017
  5.0
  Jocelyn's class is the best. This is the best Pure Barre studio in the Loop. The teachers are obsessed with form in the best possible way. They give you a lot of corrections in a really kind and encouraging tone. They get excited when your muscles are shaking. The community at the Voss location is really nice. It's a really diverse crowd of women, lots of ages, body shapes and languages spoken. I've been to other barre studios in the area where the teachers are kind of snooty and the experience is more about showing off your lulu than getting a good workout - this is NOT like that at all. People are just really focused on getting a good burn. The teachers don't say any body-shaming stuff, they just want you to focus on getting stronger and feel good.

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