LensCrafters

Reviews

• SS

  Suzie Struhall

  2 days ago
  5.0
  Ms. Shrice is fabulous at the Galleria location. First I called for directions in the Galleria. She directed me perfectly. I thought one pair of my glasses needed the lenses changed. They do not. Ms. Shrice adjusted and cleaned both sets of glasses. She is calm, professional, and a delight.
• WH

  Wednesday Hackwell

  6 days ago
  5.0
  Babatunde at LensCrafter in the Galleria Houston mall was so very helpful, friendly, and patient. He answered all the questions we had, and really helped us navigate our insurance to make sure it worked in our favor! Would definitely come back to work with him again. Thank you Babatunde!
• AK

  Asvika Kosalram

  Jul 3, 2026
  5.0
  I needed help adjusting my glasses. Originally, they kept slipping down my nose, but after going to Lens Crafter they were perfectly adjusted thanks to the help of Bruce. Thanks again! Great experience, would 100% recommend going!
• SV

  stephanie Villanueva

  Jun 28, 2026
  5.0
  Carolyn May did an outstanding job fixing my glasses. She replaced my lenses and nose pads and took the time to make sure everything fit perfectly. She was incredibly kind, patient, professional, and paid attention to every detail. I truly appreciated the care she put into making sure my glasses were comfortable and looked great. Excellent customer service—I highly recommend her!
• TJ

  Tristain Jackson

  Jun 2, 2026
  1.0
  This was my first experience with LensCrafters, and unfortunately, it was a frustrating one from start to finish. My initial visit felt rushed while setting up my appointment, but I overlooked it because I was excited to get new glasses and appreciated that my insurance was accepted. During my appointment, Bruce was helpful, professional, and took the time to listen to my needs. He was easily the highlight of my experience. However, things became disappointing once I moved into the purchasing process. I was only shown pricing starting with the most expensive lens options, and one of the frame choices I was considering was removed before I had the opportunity to compare my options. I was initially quoted nearly $1,000 for lenses alone, which felt excessive even after discounts and insurance were applied. When I expressed concern, financing options were immediately suggested rather than discussing more affordable alternatives. Only after I specifically asked for the lowest-priced lens options was I presented with a significantly less expensive choice. The issues continued after receiving my glasses. The first pair of frames turned out to be too small, something that should have been caught during the fitting process. Multiple return visits were required for adjustments, and I often felt like staff members were distracted by other tasks instead of focusing on resolving my concerns. During one adjustment appointment, my feedback about the fit seemed to be ignored, and I was even encouraged to leave a Google review before my issue had been resolved, which felt inappropriate. I eventually returned under the 30-day guarantee to exchange the frames for a larger size. While the replacement frames fit much better, the prescription was incorrectly positioned in the lenses, resulting in yet another return visit to correct the problem. By the time I reached my sixth visit, I was exhausted by the process. What should have been a straightforward purchase became a series of corrections, adjustments, and return trips. While a few employees were friendly and helpful, the overall experience felt more focused on moving customers through transactions than ensuring they left with the right product and a positive experience. I hope this feedback helps improve training, communication, and quality control. Based on my experience, I cannot recommend this location and will be looking elsewhere for my future eyewear needs.

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