LensCrafters

Reviews

• LS

  Laisha Sanchez

  4 days ago
  5.0
  Love my glasses they never disappoint on the help and customer service chill ass people 🫶🏼 definitely recommend this store
• EL

  Elizabeth Lewis

  Jul 3, 2026
  5.0
  If you want great customer service from an eye doctor that shows that that really care, go to LensCrafters at willowbrook mall. Excellent customer service!!!@
• JG

  Joe Gonzalez

  Jul 2, 2026
  5.0
  Dont have much to say other than everything was excellent Johnathans helped with everything , super professional ,well explained and did everything quick! Totally recommend!
• RR

  Robert Reed

  Jun 22, 2026
  5.0
  Recently my wife had received Meta a.i. Ray-Ban glasses as a gift but required new lenses. I purchased new prescription lenses with the intention of changing them myself. After spending over an hour attempting to do this on my own, I discovered it was practically impossible because of the shape of the existing prescription lenses in the glasses. Seeking professional assistance I contacted and then stopped by the Fairfield location where an experienced associate attempted to help me but he also ran onto the same issue. He mentioned to me that if it was possible to be done I should reach out to Matt at the Willowbrook location. I was feeling a bit desperate when I later contacted Matt out of the blue as a last resort. After explaining the issue to him he responded in a positive and confident way to stop on by and he would be happy to see what he could do to help. I stopped by later in the day and Matt spent a generous amount of time attempting to remove the lenses in the recommended fashion. Unfortunately he experienced the same issues I did (at least thankfully confirming that it wasn't user error). However I was now becoming more concerned that I might have wasted my money and that changing the lenses might not be possible. Not being content with a lack of success, Matt then proceeded to come up with a creative and clever solution to remove the old lenses (even cutting his hand as a thank you for his efforts). He then finished by snapping the replacement lenses in place to complete the process. Oh, and did I mention that I did not purchase the frame or lenses from LensCrafters? Wow, what service and what a relief! It is indeed heartening to know that there are great folks like Matt out there who are willing to take the time and graciously provide their expertise to others in need. LensCrafters should take great pride in having associates like Matt on their team; positively representing their company values and brand. Rest assured, I will be sure to continue to share my positive experience at LensCrafters with others and look forward to becoming a customer in the future. Thank you Matt!
• LK

  Laura K

  Jun 20, 2026
  5.0
  Gissel is wonderful with whom to work! She greeted us immediately and shared her smile and knowledge. She helped us find the perfect frame for our faces and assisted us with the purchase of the frames and correct ad-ons for the lenses. I highly recommend Lens Crafters! And I especially recommend working with Gissel.

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